Dynamic and results-driven professional with extensive experience in retail, excelling in customer service and problem-solving. Proven ability to optimize delivery routes and enhance team collaboration, ensuring timely and accurate order fulfillment. Bilingual in English and Spanish, with a strong commitment to safety and efficiency in fast-paced environments and an eagerness to learn.
Work History
Delivery Team Associate
6 Years 3 Months
Walmart | 07.2020 - Current
Operate company-provided delivery vans or electric vehicles, preforming daily pre-trip and post-trip safety inspections..
Followed digital delivery apps and optimized local routes to ensure strict adherence to scheduled delivery windows and customer satisfaction.
Managed merchandise returns, damaged goods, inventory shrink, and customer escalations per company policy.
Supported online order fulfillment by picking items and preparing packages for pickup.
Wait Staff Member
2 Years 9 Months
Luby's Cafeteria | 06.2017 - 03.2020
Delivered tray service and beverage refills while maintaining friendly, attentive guest interactions.
Assembled plated meals according to cafeteria line procedures and portion standards.
Maintained clean tables, seating areas, and serving stations throughout meal periods.
Processed customer orders and payments end-to-end.
Wait Staff Member
9 Months
Panchos Mexican Buffet | 08.2016 - 05.2017
Operated point-of-sale register to process orders, payments, and receipt transactions accurately.
Restocked serving areas with utensils, condiments, and food items to support steady service flow.
Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Hostess
1 Year 1 Month
IHOP | 10.2013 - 11.2014
Greeted guests promptly and created welcoming first impression.
Managed seating flow by organizing waitlist and assigning tables efficiently.
Took reservations, and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma
Green B. Trimble Technical | 1003 W Cannon St, Fort Worth, TX 76104 | 06.2016