Yoselin Hernandez
Stone Mountain,GA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional guest service skills, honored at Panda Express. Proven ability to enhance guest relations and streamline front of house operations, ensuring order accuracy and OSAT. standards and fostering teamwork.
knack for maintaining high standards in kitchen environments. Brings valuable experience in food preparation, sanitization. Known for excellent team collaboration and dependable adaptability to changing FOH needs.
Overview
4
4
years of professional experience
Work History
Front of House
Panda Restaurant Group, Inc., Panda Express
05.2022 - Current
- Coordinated with front of house staff to ensure timely delivery enhancing overall customer experience.
- Facilitated smooth kitchen operations by maintaining clear communication between back and front of house.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
Restaurant Hostess
Metro Cafe Dinner
Stone Mountain, GA
10.2023 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations , managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Kitchen Staff Member
McDonald's Restaurant
10.2021 - 05.2022
- Maintained a clean and organized workspace, adhering to hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
High School Diploma -
Penn Foster
Scranton, PASkills
- Front of house management
- Front of house operations
- Safe food handling
- Safe food storage
- Temperature monitoring
- Portion control
- Exceptional guest service
- Strong work ethic
- Order accuracy
- Sales techniques
- Handling conflicts
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Metro Cafe Dinner
10.2023 - 05.2024
Front of House
Panda Restaurant Group, Inc., Panda Express
05.2022 - Current
Kitchen Staff Member
McDonald's Restaurant
10.2021 - 05.2022
High School Diploma -
Penn Foster