Yoselin Velasquez
Hialeah,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
NFC Amenity Management
Fitness/Spa Attendant
05.2023 - 12.2024
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Scheduled routine deep-cleaning tasks ensuring high standards of hygiene across all areas within the facility.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Managed check-in and check-out process of items.
- Strengthened communication skills through regular interactions with others.
- Practiced routines to improve flexibility and skill.
- Promoted positive attitude and competitive spirit during training and gameplay.
Publix
Customer Service Representative/Cashier
01.2023 - 06.2023
- Welcomed customers and helped determine their needs.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Circle K
Customer Service RepresentatFitness/Spa Attendant
08.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Administrator
1-800-GOT-JUNK?
06.2018 - 05.2021
- Greet visitors and direct them to the appropriate offices
- Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents
- Coordinate project deliverables
- Perform accounting tasks, including invoicing and budget tracking
- Provide administrative support for operations team
- Monitor the production staff
- Maintained electronic and paper filing systems for easy retrieval of information.
Pier, Agent
SMS INTERNATIONAL SHORE OPERATION
04.2015 - 04.2018
- Responsible for checking the passengers' documentation, passport, visa, etc
- Making the environment a friendly community by greeting and welcoming them
- Managing financial transaction and informing the passengers about the amount they can spend on their account before they reach the limit
- Giving all the information they need to know before they go on the cruise
Host
TGI Friday's
11.2016 - 01.2017
- Maintained sanitary and healthy tables to satisfy the customer
- Setting up tables with utensil, napkins and answering calls
- Inform customer what are the special's and who will take their order
Crew Member
Burger King
06.2013 - 09.2013
- Responsible to have everything clean and ready before we open
- Having everything organize and have customer meal cooked and ready
Mentor
Hialeah Gardens Senior High School
08.2016
- Management to be ready and focus to help teachers for the things they need
- Having organize work papers to know where everything is going and where it supposed to go
- Responsible to do everything all in once
- Helping high school students to be organize and ready for college
- Helping students to focuses on their school work
- Making sure on whatever they need they could count on me
Education
Cumulative GPA - Hospitality and Tourism
Miami Dade College
Miami, FL01.2020
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06-2016
Skills
- Fluent in English
- Fluent in Spanish
- Fully proficient in Microsoft Office Word
- Fully proficient in Microsoft Office PowerPoint
- Basic proficiency in Excel
- Team collaboration
Leadershipandprofessionaldevelopment
- Hialeah Gardens Senior High School / Mentor, Hialeah Gardens, FL, Volunteer, 08/16, Present, Management to be ready and focus to help teachers for the things they need., Having organize work papers to know where everything is going and where it supposed to go., Responsible to do everything all in once., Helping high school students to be organize and ready for college., Helping students to focuses on their school work., Making sure on whatever they need they could count on me.
- Woman of Tomorrow Club, Hialeah Gardens, FL, Participant, 09/13, 03/15
- Hialeah Gardens Senior High School Cheerleader, Hialeah Gardens, FL, 06/14, 09/15
- Educate Tomorrow, Miami, FL, Mentee / volunteer, 09/13, Present
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
NFC Amenity Management
Fitness/Spa Attendant
05.2023 - 12.2024
Publix
Customer Service Representative/Cashier
01.2023 - 06.2023
Circle K
Customer Service RepresentatFitness/Spa Attendant
08.2022 - 01.2023
Office Administrator
1-800-GOT-JUNK?
06.2018 - 05.2021
Host
TGI Friday's
11.2016 - 01.2017
Mentor
Hialeah Gardens Senior High School
08.2016
Pier, Agent
SMS INTERNATIONAL SHORE OPERATION
04.2015 - 04.2018
Crew Member
Burger King
06.2013 - 09.2013
Cumulative GPA - Hospitality and Tourism
Miami Dade College
High School Diploma -
Hialeah Gardens Senior High School
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