Yosellyn Carcano Hernandez
Howell Township,NJ
Summary
Dynamic and reliable Sales Associate at Pandora, skilled in exceptional customer service and problem-solving. Proven ability to build rapport and loyalty, enhancing customer experiences. Adept at managing high-stress situations while maintaining confidentiality and accuracy in administrative tasks from previous role as Secretary at Richard’s Car and Towing. Flexible and punctual team player.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Pandora
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Secretary
Richard’s Car and Towing
09.2022 - 10.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Social Services
Ocean County College
Toms River, NJ05-2029
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Flexible schedule
Languages
Spanish
Professional Working
Timeline
Sales Associate
Pandora
11.2024 - Current
Secretary
Richard’s Car and Towing
09.2022 - 10.2024
Social Services
Ocean County College
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