Yoselyn Gamez
Charlotte,NC
Summary
Reliable and motivated candidate ready to take on challenges in a position that leverages strong problem-solving and task prioritization skills to help the team succeed. Seeking opportunities to expand skills and contribute to the company’s success. Known for being hardworking, ethical, and detail-oriented, with a strong commitment to continuous growth and teamwork.
Overview
7
7
years of professional experience
Work History
SR Customer Experience Partner
Maersk Logistics
03.2022 - Current
- Managed and served different accounts with varying scopes of work, including exports and imports.
- Involved in account implementations and ensured smooth transitions for clients.
- Utilized systems such as MODS, MyMaersk (DocMan, Reporting, shipper portal), and CMD to manage operations.
- Oversaw and executed duties to manage client correspondence, scheduling, and data communications.
- Collaborated with other departments to achieve customer experience outcomes.
- Trained customers and shippers on system usage, ensuring efficient operations.
- Cross-trained and successfully served as a backup for other accounts within the team.
- Investigated and resolved customer inquiries and complaints promptly.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Provided tracking information to enable clients to monitor progress of shipments.
Billing Analyst
US Logistics Soultions, formally known as Forward Air Soultions
01.2018 - 03.2022
- Corrects system errors with proactive verification of billing information
- Reviews billing data to verify accuracy and resolve discrepancies
- Answers mail or telephone inquiries regarding rates, routing, and procedures
- Handles eligibility problems with good investigation skills and analytical approach to tracing and resolving various issues
- Customer service delivery with various customers such has Cato/Gap/ L Brands/ Barnes & Noble/GNC/Vitamin Shoppe/DSW
- Process OS&D and claim when items prove to be incorrect or damaged during transport.
Education
Associate of Science - Business Administration
Gaston Collage
06.2018
Skills
- AS 400 Retail industry web portals Bearware/PCS Trac
- Proficient in various Maersk systems (MODS, MyMaersk, CMD, MDM)
- Excel & Microsoft Word
- Bilingual- Fluent in English and Spanish
- Time management
- Professionalism and strong work ethic
- Friendly, Positive Attitude
Timeline
SR Customer Experience Partner
Maersk Logistics
03.2022 - Current
Billing Analyst
US Logistics Soultions, formally known as Forward Air Soultions
01.2018 - 03.2022
Associate of Science - Business Administration
Gaston Collage
Similar Profiles
DANIELA GOMEZDANIELA GOMEZ
Logistics Coordinator at Maersk LogisticsLogistics Coordinator at Maersk Logistics
Barbara SpillmanBarbara Spillman
Warehouse Supervisor at Maersk LogisticsWarehouse Supervisor at Maersk Logistics
Darcie WilliamsDarcie Williams
Site Manager at Maersk LogisticsSite Manager at Maersk Logistics
Denise AlejandreDenise Alejandre
Sr. Customer Experience Partner at Maersk logisticsSr. Customer Experience Partner at Maersk logistics
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom