Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yoselyn Martin

Kingman,AZ

Summary

I’m a highly motivated and responsible

individual who will use previous experiences to maintain care and quality of

support.

Overview

7
7
years of professional experience

Work History

Housekeeper

Elia’s Cleaning Services - USA
01.2019 - 04.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Management Assistant

Hotel Ferre Miraflores - Perú
01.2016 - 08.2018
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Oversaw training and onboarding process for all newly hired employees.
  • Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
  • Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.
  • Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
  • Facilitated onboarding process for new hires, ensuring smooth transition and integration into company culture.
  • Organized and maintained digital and physical filing systems to ensure easy access to critical company documents.
  • Coordinated meetings for senior management, ensuring seamless communication and preparation for strategic discussions.
  • Increased departmental efficiency by implementing new inventory management system for office supplies.
  • Assisted in negotiating contracts with vendors, ensuring favorable terms and cost savings for company.
  • Prepared and charted data and metrics for detailed status reports.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.

Receptionist

Hotel Oro Inn
03.2013 - 12.2015
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Completed late check-ins and directed guests to rooms and facilities.

Housekeeper

Hotel Oro Inn
01.2013 - 03.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

Bachelor Of Hotel And Turism Management -

University Cesar Vallejo
Lima - Perú
12.2014

Mercedes Cabello De Carbonera
Lima - Perú
2008

Skills

  • Teamwork
  • Customer service
  • Housekeeping
  • Hospitality background
  • Customer service-focused

Languages

Spanish
Native or Bilingual

Timeline

Housekeeper

Elia’s Cleaning Services - USA
01.2019 - 04.2020

Management Assistant

Hotel Ferre Miraflores - Perú
01.2016 - 08.2018

Receptionist

Hotel Oro Inn
03.2013 - 12.2015

Housekeeper

Hotel Oro Inn
01.2013 - 03.2013

Bachelor Of Hotel And Turism Management -

University Cesar Vallejo

Mercedes Cabello De Carbonera

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Yoselyn Martin