Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Yoselyn Martinez Juarez

Bartow,FL

Summary

Seasoned Customer Service Representative with a track record of enhancing customer loyalty at Results Companies. Demonstrated expertise in problem-solving and active listening, adept at managing high-stress situations with professionalism. Proficient in Microsoft 365 and bilingual in English and Spanish, significantly improving customer satisfaction and repeat business.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Results Companies
2018.01 - 2020.05
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Medical Coder/ Biller

Ridge Technical College
Winter Haven, FL
06.2024

High School Diploma -

Lake Region High School
Eagle Lake, FL
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft 365 ( Excel , PowerPoint, Word, PDF)
  • Bilingual ( English,Spanish)

Certification

Certificate of Completion for medical biller and coding

Certification of the National Healthcareer Association as a Certified Billing And Coding Specialist

Languages

Spanish
Professional Working
English
Full Professional

Additional Information

Reference:

Denise Cothern

Certified Coding Specialists

Medical Coder Biller Instructor

Ridge Technical College|Polk County Public Schools

7700 State Road 544, Winter Haven, FL 33881

T: 863-419-3060 ext.491 | F: 863-419-3062 |

Denise.cothern@polk-fl.net

Timeline

Customer Service Representative

Results Companies
2018.01 - 2020.05

Medical Coder/ Biller

Ridge Technical College

High School Diploma -

Lake Region High School
Yoselyn Martinez Juarez