Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Yoselyn Oliva

West Hills,CA

Summary

Independent and self motivated. Open to obtaining new skills and knowledge in the workplace that allow professional development in any position. Adaptable to quick paced environments. Able to build professional relationship with customers and coworkers.

Overview

4
4
years of professional experience

Work History

Executive Administrator

Samuel Construction Company
11.2022 - Current
  • First point of contact for customers and business partners via call, text, and email
  • Organized and maintained files, equipment, and invoices
  • Managed and scheduled meetings with clients and inspectors
  • Verified shipments, order forms, and out-going invoices
  • Reached out to potential clients of services and abilities. Call-back volume exceeded by over 85% thus increasing clientele base
  • Built relationships with clients, vendors and stakeholders through consistent follow-up and communication

Combat Engineer

US Army Reserves
12.2020 - Current
  • Ability to maintain 100% accountability of soldiers and keep attention in order to present important information or training
  • Tasked to lead teams in high-stress level situations to achieve goals and missions
  • Provide efficient support to leadership by getting ahead on tasks and being prepared.
  • Performed quality control by creating rosters, spreadsheets and other documentation to identify company inventory
  • Maintained 100% accountability of assigned equipment and vehicles worth over thousands of dollars

Track Commander Course

Combat Engineer TCC
08.2022 - 10.2022
  • Tasked of being track Commander of 8 person team
  • Verified proper training with fellow teammates through extensive classes and hands-on training
  • Verified vehicle readiness by leading team through correct procedures to ensure no faults during missions or convoys.
  • Verified teams well-being with morale boosters and prizes, as well as, mental health checks and breaks.
  • Monitored and assessed mission progress and provided updates to command
  • Developed and implemented plans to reduce risk to personnel and equipment during tactical operations

Automotive Service Technician

Tesla INC.
12.2021 - 06.2022
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
  • Completed customer orders and warranty services according to manufacturer specifications

Service Advisor

Mobility Works
10.2020 - 12.2020
  • Engaged with clients to better understand their concerns to further diagnose vehicle issues
  • Prepared accurate and detailed work orders that in-depth describe customers concerns, inspections, and services required
  • Presented work-orders to clients to verify their needs were being heard and understood before proceeding
  • Verified current warranty coverage and fee structures
  • Continuously updated customers of their vehicle status to ensure optimal customer satisfaction.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution

Automotive Service Technician

Galpin Ford
09.2019 - 10.2020
  • Completed repairs in an efficient manner to verify customer satisfaction and safety.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
  • Investigated customer complaints to identify cause of malfunctions
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands
  • Read and followed technical documentation to complete accurate repairs

Education

Associate of Science -

Los Angeles Pierce College
Los Angeles, CA
05.2025

High School Diploma -

Van Nuys High School
Van Nuys
2019

Skills

  • Team Development
  • Managing Multiple Projects
  • Business Administration
  • Effective Communication
  • Social Media Networking
  • Bilingual (fluent in Spanish)
  • Customer Satisfaction
  • Service Dispatching
  • Coordinating Training

References:

Samuel Robles (Employer): (323) 253-1323

SPC Daniel Dent (Supervisor): (818) 307-1637

SFC Bryan Hudson (Supervisor): (520) 508- 0342

Mr. Agruso (Academic Advisor): (818) 395- 2301

Timeline

Executive Administrator

Samuel Construction Company
11.2022 - Current

Track Commander Course

Combat Engineer TCC
08.2022 - 10.2022

Automotive Service Technician

Tesla INC.
12.2021 - 06.2022

Combat Engineer

US Army Reserves
12.2020 - Current

Service Advisor

Mobility Works
10.2020 - 12.2020

Automotive Service Technician

Galpin Ford
09.2019 - 10.2020

Associate of Science -

Los Angeles Pierce College

High School Diploma -

Van Nuys High School
Yoselyn Oliva