Yoseph Belay
Aviation Professional; Expertise In Revenue Management, Pricing, Sales And Global Leadership
Silver Spring,MD
Summary
Versatile airline professional experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Resilience during the COVID 19 pandemic by diversifying business strategies and achieved significant financial goal from cargo flights and charter flight operations.
Overview
14
14
years of professional experience
Work History
Manager Online Pricing and Concessions
Ethiopian Airlines
11.2023 - 08.2024
- Develop pricing strategies.
- Market Analysis and Competitor Monitoring.
- Collaboration with Revenue Management.
- Cross-Department Collaboration and function management.
- Lead cross-functional meetings to communicate pricing decisions and gather insights from other teams.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Regional Manager Egypt and Libya
Ethiopian Airlines
12.2021 - 08.2023
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Boosted brand growth by devising strategic network and marketing tactics.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Area Manager Malaysia
Ethiopian Airlines
07.2021 - 11.2021
- Developed strong relationships with clients and stakeholders.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments at headquarters and stations to facilitate smooth communication, enhancing operational effectiveness.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
Area Manager, Djibouti
Ethiopian Airlines
04.2019 - 04.2021
- Managing sales activities, business planning and executing, managing the GSA, leading city office and airport office team, maintaining good relationship with travel business partners and government offices.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved cargo sales and new market segments.
- Development of the SEA-AIR cargo transport model.
- Developing cost control initiatives ac
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Senior Sales Representative
Ethiopian Airlines
07.2018 - 03.2019
- Sales activities, Travel agency management, corporate client handling, frequent traveler handling, promotional and event organization, price suggestion
- Identified customer needs by asking appropriate, open-ended questions.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Organized trade shows and industry events to increase brand visibility and generate leads.
- Mentored junior sales representatives, improving overall team performance and productivity.
- Used Sabre and other office software's to maintain company database with essential account and sales information.
- Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.
Team Leader Group and Operations
Ethiopian Airlines
02.2017 - 06.2018
- Group booking management, Revenue integrity management, Dynamic schedule management for controlling availability displays on host booking systems and GDSs.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Team Leader Inventory and Revenue Integrity
Ethiopian Airlines
09.2015 - 01.2017
- Demand analysis at revenue management to optimize and maximize revenue.
- Revenue integrity management.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Senior Marketing Officer I
Ethiopian Airlines
03.2015 - 09.2015
- Performing manual seat confirmation for bookings, Telephone and email handling for various requests, uploading and distribution of flight schedule changes on CRS and GDS, performing all aspects of CRC agent responsibilities
Senior Central Reservation Agent
Ethiopian Airlines
05.2014 - 02.2015
- Performing manual seat confirmation for bookings, Telephone and email handling for various requests, uploading and distribution of flight schedule changes on CRS and GDS, performing all aspects of CRC agent responsibilities
Central Reservation Control Agent
Ethiopian Airlines
04.2013 - 05.2014
- Performing manual seat confirmation for bookings, Telephone and email handling for various requests, uploading and distribution of flight schedule changes on CRS and GDS.
Junior Central Reservation Control Center Agent
Ethiopian Airlines
10.2010 - 04.2013
- Performing manual seat confirmation for bookings, Telephone and email handling for various requests, uploading and distribution of flight schedule changes on CRS and GDS
Customer Service Clerk
Ethiopianairlines
5 2009 - 10.2010
- Performing manual seat confirmation for bookings, Telephone and email handling for various requests, uploading and distribution of flight schedule changes on CRS and GDS
Education
Bachelor of Arts - Economics
Unity University
Addis Ababa 01.2009 - 05.2009
Skills
Business development and planning
Languages
English
Amharic
Accomplishments
- On 2022/23 Budget year, Egypt Market achieved a 12% increase in passenger uplift, a 10% increase in revenue, Market share significantly increased on average 7% on Major markets.
- Cargo uplift increased by 16%.
- weekly cargo flight commenced. Significantly increased Cargo uplift
- online passenger sales increase 30%
- Comparison is based on performance of 2021/22 budget year.
- On 2020/21 Budget year, Djibouti Market achieved a 21% increase in passenger uplift, a 20 % increase in revenue, Market share significantly increased on average 7% on Major markets.
- Cargo uplift increased by 110%.
- SEA-AIR mode of cargo transport project commenced.
- online sales increased 21%
- Comparison is based on performance of 2021/22 budget yea
- On 2019/20 Budget year, Djibouti Market achieved an 18% increase in passenger uplift, a 17 % increase in revenue. Market share increased on average 10% on Major markets.
- Cargo uplift increased by 110%.
- weekly cargo flight commenced which significantly increasing cargo uplift.
- online sales increase 30%.
- Comparison is based on performance of 2021/22 budget year.
Regional Manager Egypt and Libya
Area Manager Djibouti
Software
SQL
Phyton
Power BI
Sabre revenue optimizer
Sabre Reservation
Sabre Schedule change distributor
Fare optimizer
Microsoft Office
Cargo Spot
World ACD Market Data
Direct Data Solutions by IATA
Timeline
Manager Online Pricing and Concessions
Ethiopian Airlines
11.2023 - 08.2024
Regional Manager Egypt and Libya
Ethiopian Airlines
12.2021 - 08.2023
Area Manager Malaysia
Ethiopian Airlines
07.2021 - 11.2021
Area Manager, Djibouti
Ethiopian Airlines
04.2019 - 04.2021
Senior Sales Representative
Ethiopian Airlines
07.2018 - 03.2019
Team Leader Group and Operations
Ethiopian Airlines
02.2017 - 06.2018
Team Leader Inventory and Revenue Integrity
Ethiopian Airlines
09.2015 - 01.2017
Senior Marketing Officer I
Ethiopian Airlines
03.2015 - 09.2015
Senior Central Reservation Agent
Ethiopian Airlines
05.2014 - 02.2015
Central Reservation Control Agent
Ethiopian Airlines
04.2013 - 05.2014
Junior Central Reservation Control Center Agent
Ethiopian Airlines
10.2010 - 04.2013
Bachelor of Arts - Economics
Unity University
01.2009 - 05.2009
Customer Service Clerk
Ethiopianairlines
5 2009 - 10.2010
Hobbies
- Music
- Movies
- Physical exercise
- Travel
- Reading
- cooking
Qualities
- Punctual, Flexible, Ethical and Loyal, Team player, Extrovert, Technologically competent, Honest
Personal Information
- Place of Birth: Ethiopia
- Date of Birth: 01/17/85
- Gender: Male
- Nationality: Ethiopian
References
- Lemma Yadecha, Chief Commercial Officer Ethiopian Airlines +251944772494 LemmaY@ethiopianairlines.com
- Yemane Fitiwi, Area Manager Thailand Ethiopian airlines, +251935402128, YemaneF@ethiopianairlines.com
- Abeba Sileshi, Regional Director North America Ethiopian Airlines, +251911203435, Abebas@ethiopianairlines.com
- Hussein Ali Area Manager Malaysia , Ethiopian Airlines, 251911697219, hussiena@ethiopianairlines.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Courses
- Introduction to airline industry
- Basic reservation
- Basic Ticketing
- Salesmanship and customer awareness
- Dangerous goods
- Safety Management System
- Leadership Development
- selling skills
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsHobbies
- Music
- Movies
- Physical exercise
- Travel
- Reading
- cooking
Qualities
- Punctual, Flexible, Ethical and Loyal, Team player, Extrovert, Technologically competent, Honest
Personal Information
- Place of Birth: Ethiopia
- Date of Birth: 01/17/85
- Gender: Male
- Nationality: Ethiopian
References
- Lemma Yadecha, Chief Commercial Officer Ethiopian Airlines +251944772494 LemmaY@ethiopianairlines.com
- Yemane Fitiwi, Area Manager Thailand Ethiopian airlines, +251935402128, YemaneF@ethiopianairlines.com
- Abeba Sileshi, Regional Director North America Ethiopian Airlines, +251911203435, Abebas@ethiopianairlines.com
- Hussein Ali Area Manager Malaysia , Ethiopian Airlines, 251911697219, hussiena@ethiopianairlines.com
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