Yoshimi Ishibashi
New York,NY
Summary
Dynamic Administrative Manager with extensive experience at All Nippon Airways, excelling in office management and relationship building. Proven track record in enhancing operational efficiency and driving sales growth through strategic planning and exceptional customer service. Adept at fostering a collaborative work environment while implementing effective administrative processes.
Overview
22
22
years of professional experience
Work History
Administrative Manager
All Nippon Airways
04.2022 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
Sales Manager
All Nippon Airways
07.2011 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Passenger Service Supervisor
All Nippon Airways
07.2010 - 06.2011
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Developed shift schedules for optimal staffing levels, maximizing productivity while minimizing labor costs.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
- Conducted regular staff training sessions for continuous improvement in customer service skills and knowledge of airline procedures.
Alliance Manager
All Nippon Airways
04.2008 - 06.2010
- Expanded alliances internationally by researching airline markets and establishing connections with relevant organizations in targeted regions.
- Developed comprehensive account plans, leading to stronger partner engagement and increased sales opportunities.
- Evaluated potential partners for strategic fit and alignment with the company''s goals, ensuring long-term success.
Passenger Service Representative
All Nippon Airways
04.2003 - 03.2008
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Provided exceptional customer service while assisting with ticketing and baggage check-in.
- Contributed to positive work environment through effective communication and teamwork among colleagues.
- Collaborated with team members to manage gate operations effectively during peak periods.
- Managed overbooking situations tactfully, offering alternative solutions to affected passengers.
Education
Athletic Training
University of Utah
Salt Lake City, UT05-2002
Skills
- Office management
- Organization and multitasking
- Staff management
- Relationship building
- Customer service management
- Organizational leadership
- HR support
- Event planning
- Travel arrangements
- Project planning
- Company representation
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Administrative Manager
All Nippon Airways
04.2022 - Current
Sales Manager
All Nippon Airways
07.2011 - 03.2022
Passenger Service Supervisor
All Nippon Airways
07.2010 - 06.2011
Alliance Manager
All Nippon Airways
04.2008 - 06.2010
Passenger Service Representative
All Nippon Airways
04.2003 - 03.2008
Athletic Training
University of Utah
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