Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yoshino Ushijima

Glendale,CA

Summary

Experienced waitress with over 18 years of experience in the restaurant industry. Excellent reputation for resolving problems and improving customer satisfaction.

Talented server bringing skills in order management, payment processing, and upselling. Stay current on menu items, and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements, and general food safety standards. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

17
17
years of professional experience

Work History

Server

Stella West Hollywood
West Hollywood, CA
08.2024 - 08.2025
  • Ensured cleanliness and proper setup in dining room at all times.
  • Delivered food orders promptly while maintaining courteous service.
  • Checked food quality before serving to guarantee guest satisfaction.
  • Took customer orders accurately to enhance dining experience.
  • Operated POS terminals for efficient order entry and bill processing.
  • Greeted customers warmly, providing menu recommendations and answering inquiries.
  • Maintained comprehensive knowledge of menu items, ingredients, and preparation methods.
  • Developed rapport with guests, fostering repeat business through exceptional service.

Server

N/SOTO
Mid City, CA
09.2021 - 08.2024
  • Bussed and reset tables to maintain cleanliness in dining areas and workspaces.
  • Cultivated relationships with regular and new guests to enhance customer experience.
  • Restocked supplies, including paper towels, trays, and to-go items.
  • Utilized POS system for order placement, bill management, and gift card transactions.
  • Served food and beverages promptly while attending to customer needs.
  • Addressed customer inquiries, offered recommendations, and recorded order details.
  • Collaborated with kitchen staff to provide safe meal alternatives for guests with dietary restrictions.
  • Executed opening, closing, and shift change duties to ensure operational efficiency.

Server | Shift Lead

Cafe Gratitude
Los Angeles, CA
09.2020 - 04.2022
  • Inspect dishes before they get served.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Operate the POS system to input customer orders, process refunds, count items, swipe credit cards, gift cards, and rewards.
  • Clean tables and ensure that customers have a pleasant, hygienic experience.
  • Maintained the cleanliness and presentation of the stock room and production floor.
  • Offering customers cutting-edge solutions in a friendly, confident, and knowledgeable manner.
  • Calculating tips, writing logs of shifts, sales, and updates about any areas.
  • Take care to go items.
  • Make smoothies, and stock items at the bar.
  • Prepare and serve hot or cold beverages, including teas and espresso drinks, by using an espresso machine.
  • Train new waiters.
  • Serving food and drinks.
  • Communicating with the kitchen.

Server

Sushi Sasasbune Glendale
Glendale, CA
08.2019 - 10.2020
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Recommended perfect drink and meal pairing according to customer tastes and fish.
  • I paid close attention to dietary and allergic restrictions, and I remained clean and hygienic throughout all shifts.
  • Invite customers into the restaurant in a friendly manner, and seat them at appropriate tables.
  • Bussed tables and reset place settings quickly and effectively.
  • I took food and drink orders from customers and delivered them when appropriate.
  • Seated customers in a 56-guest dining establishment at the bar or in the restaurant.
  • Take take-out orders.
  • Train new waiters.
  • Do consistent check-in with patrons to ensure satisfaction and address complaints swiftly.
  • Set up and prepare the serving and dining areas.

Server

Miya Sushi
North Hollywood, CA
06.2014 - 03.2020
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Clear empty dishes from tables, and refill drinks promptly.
  • Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
  • Served food and beverages promptly, with focused attention to customer needs.
  • Train new waiters.
  • Answer questions about the menu items, and make recommendations when asked.
  • Do consistent check-in with patrons to ensure satisfaction and address complaints swiftly.
  • Set up and prepare the serving and dining areas.

Waitress

Sushi By H
West Hollywood, CA
08.2014 - 07.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • I remained calm and poised when dealing with difficult customers or during busy shifts.
  • Cleaned table linens, table settings, counters, and refrigerators.
  • Delivered exceptional, friendly, and fast service.
  • Train new waiters.
  • Answer questions about the menu items, and make recommendations when asked.
  • Take orders from customers, and serve food and beverages to them.
  • Set up and prepare the serving and dining areas.
  • Served as a quick and efficient cashier.

Waitress

Benten Ramen
San Gabriel, CA
08.2013 - 06.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • I remained calm and poised when dealing with difficult customers or during busy shifts.
  • Served as a quick and efficient cashier.
  • Consistently monitored compliance with health and safety policies and procedures.
  • Checked orders for accuracy, quality, and presentation standards.
  • Train new waiters.
  • Take orders from customers, and serve food and beverages to them.
  • Set up and prepare the serving and dining areas.

Waitress

Shinsengumi
Rosemead, CA
05.2008 - 06.2014
  • I remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Train new waiters.
  • Bus the tables and set up.
  • Take orders, run the food and drink to the table, and give the check.
  • Communicate effectively with customers, co-workers, and managers.
  • Greet and welcome guests, seat customers, and take care of the waiting guests.

Education

Associate of Arts - Voice

Arai Music School
San Gabriel, United States
05.2008

Associate of Arts - Compose

Heisei College of Music
Kumamoto, Japan
04.2006

High School Diploma -

Hikawa High School
Kumamoto, Japan
03.2004

Skills

  • Provided dining services for patrons at a fine dining establishment
  • Served meals, cleared tables, monitored nine tables, and provided exceptional customer service to up to thirty customers
  • Trained POS system, guest services, and restaurant policies and procedures
  • Serving at very busy restaurants for over 18 years
  • Friendly and attentive worker
  • Table bussing and setting
  • Food safety and inspection
  • Guest engagement and service
  • Daily specials knowledge
  • Order accuracy and menu familiarity
  • Time management skills
  • Conflict resolution strategies
  • Attention to detail
  • Problem solving abilities

Timeline

Server

Stella West Hollywood
08.2024 - 08.2025

Server

N/SOTO
09.2021 - 08.2024

Server | Shift Lead

Cafe Gratitude
09.2020 - 04.2022

Server

Sushi Sasasbune Glendale
08.2019 - 10.2020

Waitress

Sushi By H
08.2014 - 07.2019

Server

Miya Sushi
06.2014 - 03.2020

Waitress

Benten Ramen
08.2013 - 06.2019

Waitress

Shinsengumi
05.2008 - 06.2014

Associate of Arts - Voice

Arai Music School

Associate of Arts - Compose

Heisei College of Music

High School Diploma -

Hikawa High School

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