Yoshira Lorenzo
Miami
Summary
Dropbox lets you save photos, docs, videos and other files - all in one place - and automatically backs up your stuff. Access files from anywhere and collaborate with others easily.
Overview
19
19
years of professional experience
1995
1995
years of post-secondary education
Work History
Handbags Specialist and Beauty Specialist Chanel
Saks Fifth Avenue
Miami
05.2018 - Current
- Provided exceptional customer service to enhance shopping experience. I went in Saks Fifth Avenue in New York with my top clients providing them with an experience shopping.
- Recognized for 5 consecutive years for generating $1.8M for the company.
- I’m a luxury sales specialist and expert in uncovering and meeting needs.
- Consistently over achieve and exceed sales and service expectations.
- Exceed at cross shop selling and often sell high jewelry, couture and RTW in the store.
- Consistency in booking spa, makeup events and masterclases.
- Pre-selling for achieve the goals
- Maintenance visual merchandise standards.
Business Manager
Bobbi Brown Estée Lauder Corporate
Miami
11.2011 - 04.2018
- Developed training programs for staff to enhance customer service skills.
- Oversaw inventory management to ensure product availability and organization.
- Analyzed market trends to inform business strategies and product offerings.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Coordinated product launches and marketing campaigns across multiple platforms.
Beauty Advisor
Lancome Cosmetics Macys
Hialeah
06.2007 - 06.2011
- Provided personalized beauty consultations to enhance customer experience.
- Demonstrated product application techniques to educate clients on makeup use.
- Managed inventory and restocked products to ensure availability for customers.
- Built strong relationships with clients through attentive service and follow-up.
- Collaborated with team members to create engaging in-store promotions and displays.
- Maintained cleanliness and organization of beauty counters for optimal presentation.
- Assisted in training new staff on product knowledge and customer service standards.
- Resolved customer inquiries and concerns to ensure satisfaction with purchases.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
Education
Maximo Santiago Haza
Cuba, CuMaximo Santiago Haza
Cuba, CuSkills
- File Management
- Collaboration
- Cloud Storage
- File Sharing
- Security Tools
Timeline
Handbags Specialist and Beauty Specialist Chanel
Saks Fifth Avenue
05.2018 - Current
Business Manager
Bobbi Brown Estée Lauder Corporate
11.2011 - 04.2018
Beauty Advisor
Lancome Cosmetics Macys
06.2007 - 06.2011
Maximo Santiago Haza
Maximo Santiago Haza