YOSSELIN NAVARRO

• Engaged homeowners through targeted outreach to promote home services. Arranged project manager appointments following approvals on free estimates. Utilized strong communication skills to create additional sales opportunities. Earned $50 commission for each job successfully booked and finalized with customers.
• Coordinated efforts between multiple departments to ensure seamless delivery of home solutions projects within budget and on schedule.
• Participated in continuous training programs to enhance knowledge of industry advancements and improve overall job performance.
• Exceeded sales targets consistently by cultivating strong relationships with key decision-makers within prospective client organizations.

Provided compassionate care for hospice patient

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Reduced patient stress levels through effective communication and active listening skills.

• Participated in ongoing training programs related to HIPAA compliance,
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Handled customer service inquiries in person, via telephone and through email.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Carried out professional service, retaining polite and friendly approach at all times.
• Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
• Arranged linens and table settings according to seating plan and event theme.
• Responded to guest inquiries and requests promptly and courteously.
• Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.

• Ensured clean and welcoming dining environment by maintaining cleared tables promptly. Prepared, served, and delivered customer orders according to specifications, consistently exceeding expectations. Collaborated with kitchen staff to optimize order fulfillment, enhancing service speed and accuracy. Delivered food orders with professionalism, maintaining an attentive and positive demeanor. Managed to-go orders efficiently, demonstrating strong organizational skills and ensuring accurate delivery.
• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
• Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
• Monitored dining area to anticipate customer needs, enhancing overall dining experience.
• Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.

• As a hostess I would welcome customers with a smile and promptly guide them to their assigned tables, ensuring a seamless and positive dining experience. I maintained a clean and sanitized work area, including disinfecting the front desk and menus, to uphold hygiene standards. I efficiently took phone and online orders for both dine-in and to-go service. I managed reservation bookings, coordinating schedules and ensuring accurate record-keeping to optimize seating arrangements and customer satisfaction. I proficiently learned the menu within two weeks, showcasing a strong ability to retain information and provide accurate recommendations to customers. I successfully transitioned from hostess to server within a year, demonstrating a strong work ethic and commitment to professional growth.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.