YOSSRA ZAKY
Merrick,NY
Summary
Bilingual, charismatic, ambitious, detail oriented individual with a background in tourism and hotel management. Currently I am exploring career development opportunities . Talented skin care specialist with knowledge in all areas of skin therapy, including administering facials. Skin Therapist skilled in diverse facial treatments such as microdermabrasion, anti-aging and glycolic peels. Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Licensed Esthetician
La beaute skin care/ At Home Treatment Room.
Merrick, New York
07.2023 - Current
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Followed protocols for infection control practices such as sanitation and disinfection procedures.
- Learned new techniques and complete chemical peel processes.
- Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Completed procedures to remove pore blockages and unsightly blackheads.
- Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
- Recommended home care regimen for desired results.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
Bookkeeper/Customer Service Associate
A2Z auto masters( Family Business.
Garden City, NY
01.2018 - 02.2023
- Manage day to day bookkeeping and transaction entries
- Management of accounts payable & receivable, payment processing, client communication and bank deposits and reconciliations
- Greet and welcome guests as soon as they arrive at the shop
- Keep updated records of office expenses and costs
Passenger Service Agent
Swissport- JFK
01.2008 - 01.2011
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and quarantine as required
Travel Agent
Amrecatain
Alexandria , Egypt
1999 - 2005
- Assisted customers in selecting the best possible package with the least expense.
- Maintained relationships with travel partners and vendors.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Coordinated ground transportation to and from accommodations for clients.
Education
Certificate in Comprehensive Laser Plus Education - Laser Technician
National Laser Institute
10.2023
Complete Esthetics Program - Esthetics
Long Island Nail And Skin Care Institute
Levittown, NY07.2023
Bachelor's Degree - Tourism & Hotel Management
Alexandria University
Egypt12.2000
Skills
- Time management
- Strong sales skills
- Communication skills
- Critical Thinking
- Problem Solving
- Personal travel experience will be considered an advantage
- Clients Consultation
- Record keeping
- Superior Attention to Detail
- Infection Control, Sanitation
- Continual Learning
- Skin Analysis
- Facial Treatments
- Microcurrent, Ultrasonic Advanced Treatments
- Hair removal
- Care Regimen Design
- Microdermabrasion Treatments
- High Frequency treatments
- LED Light Therapy
- Chemical Facial Peels
Languages
English
Professional
Arabic
Professional
Affiliations
- Boating.
- Fishing.
- Swimming.
- Jetsking.
- Painting.
- Star Gazing.
- Travel.
Timeline
Licensed Esthetician
La beaute skin care/ At Home Treatment Room.
07.2023 - Current
Bookkeeper/Customer Service Associate
A2Z auto masters( Family Business.
01.2018 - 02.2023
Passenger Service Agent
Swissport- JFK
01.2008 - 01.2011
Travel Agent
Amrecatain
1999 - 2005
Certificate in Comprehensive Laser Plus Education - Laser Technician
National Laser Institute
Complete Esthetics Program - Esthetics
Long Island Nail And Skin Care Institute
Bachelor's Degree - Tourism & Hotel Management
Alexandria University
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