Yostinn Minaya
Hackensack,USA
Summary
Recognized for delivering exceptional customer service, maintaining meticulous documentation, and fostering collaborative teamwork in dynamic IT environments.
Assisted users in diagnosing and resolving technical issues across multiple platforms. Applied systematic problem-solving techniques to enhance user experiences. Supported system maintenance and software troubleshooting to provide reliable assistance.
Overview
4
4
years of professional experience
Work History
Project Technician
Agilant Solutions
05.2024 - Current
- Administered and optimized project management software to enhance tracking of progress and resource allocation.
- Facilitated collaboration among team members to drive timely achievement of project milestones.
- Facilitated troubleshooting of technical issues to enhance workflow efficiency across projects.
- Facilitated vendor coordination to secure essential equipment and materials for project execution.
- Oversaw project timelines, identifying potential delays and executing corrective actions.
- Spearheaded documentation development for processes to enhance knowledge sharing among team members.
Desktop Support Technician
Agilant Solutions
06.2023 - Current
- Provided tier 1 and tier 2 technical support for hardware, software, and network issues in on-site and remote environments.
- Oversaw installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and peripherals.
- Assisted users with Windows and macOS systems. Provided support for Microsoft Office Suite applications. Helped configure VPN and manage Active Directory access.
- Directed user account management processes, including password resets and access provisioning through Active Directory and Microsoft 365 Admin Center.
- Documented incidents and resolutions with accuracy using ServiceNow.
- Spearheaded device imaging deployment and upgrade initiatives to enhance onboarding efficiency.
- Led troubleshooting initiatives for technical issues, ensuring swift resolution and minimizing operational downtime.
Traffic Enforcement Agent
New York Police Department (NYPD)
11.2021 - 06.2023
- Oversaw traffic management to enhance safety for pedestrians and vehicles in high-density urban environments.
- Implemented parking and traffic regulations with a focus on professionalism and precision.
- Cultivated advanced communication, conflict resolution, and situational awareness skills.
Education
Graduate - IT Fundamentals
NPower Technology Service Corps Program
New York, NY06.2023
High School Diploma - undefined
Manhattan Bridges High School
New York, NY01.2017
Skills
Assisted users with basic troubleshooting on Windows, macOS, and Linux operating systems Supported team members in navigating operating system functionalities Contributed to maintaining system performance through routine checks
Timeline
Project Technician
Agilant Solutions
05.2024 - Current
Desktop Support Technician
Agilant Solutions
06.2023 - Current
Traffic Enforcement Agent
New York Police Department (NYPD)
11.2021 - 06.2023
High School Diploma - undefined
Manhattan Bridges High School
Graduate - IT Fundamentals
NPower Technology Service Corps Program