Yostinn Minaya
Hackensack,USA
Summary
Recognized for delivering exceptional customer service, maintaining meticulous documentation, and fostering collaborative teamwork in dynamic IT environments.
Assisted users in diagnosing and resolving technical issues across multiple platforms. Applied systematic problem-solving techniques to enhance user experiences. Supported system maintenance and software troubleshooting to provide reliable assistance.
Overview
4
4
years of professional experience
Work History
Project Technician
Agilant Solutions
New York, NY
05.2024 - Current
- Administered and optimized project management software to enhance tracking of progress and resource allocation.
- Facilitated collaboration among team members to drive timely achievement of project milestones.
- Facilitated troubleshooting of technical issues to enhance workflow efficiency across projects.
- Facilitated vendor coordination to secure essential equipment and materials for project execution.
- Oversaw project timelines, identifying potential delays and executing corrective actions.
- Spearheaded documentation development for processes to enhance knowledge sharing among team members.
Desktop Support Technician
Agilant Solutions
New York, NY
06.2023 - Current
- Provided tier 1 and tier 2 technical support for hardware, software, and network issues in on-site and remote environments.
- Oversaw installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and peripherals.
- Assisted users with Windows and macOS systems. Provided support for Microsoft Office Suite applications. Helped configure VPN and manage Active Directory access.
- Directed user account management processes, including password resets and access provisioning through Active Directory and Microsoft 365 Admin Center.
- Documented incidents and resolutions with accuracy using ServiceNow.
- Spearheaded device imaging deployment and upgrade initiatives to enhance onboarding efficiency.
- Led troubleshooting initiatives for technical issues, ensuring swift resolution and minimizing operational downtime.
Traffic Enforcement Agent
New York Police Department (NYPD)
New York, NY
11.2021 - 06.2023
- Oversaw traffic management to enhance safety for pedestrians and vehicles in high-density urban environments.
- Implemented parking and traffic regulations with a focus on professionalism and precision.
- Cultivated advanced communication, conflict resolution, and situational awareness skills.
Education
Graduate - IT Fundamentals
NPower Technology Service Corps Program
New York, NY06.2023
High School Diploma - undefined
Manhattan Bridges High School
New York, NY01.2017
Skills
Assisted users with basic troubleshooting on Windows, macOS, and Linux operating systems Supported team members in navigating operating system functionalities Contributed to maintaining system performance through routine checks
Assisted teams in utilizing ServiceNow for efficient ticket management Supported users with remote desktop tools to resolve technical issues Provided guidance on best practices for tool usage
Assisted in troubleshooting hardware and software issues Supported imaging and deployment processes Provided help with printer and peripheral setup
Assisted in configuring TCP/IP protocols for network connectivity Supported DNS management to ensure reliable domain resolution Aided in DHCP setup to streamline IP address allocation
Assisted in utilizing Microsoft Office for document creation and data management Supported VPN connectivity for secure remote access Operated proprietary applications to enhance workflow efficiency
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Facilitated clear communication among team members to enhance collaboration
Executed strategic problem-solving initiatives to enhance operational efficiency
Optimized scheduling and prioritization of tasks to enhance productivity
Facilitated effective team collaboration to enhance project outcomes
Demonstrated flexibility in adjusting to changing priorities and environments
Timeline
Project Technician
Agilant Solutions
05.2024 - Current
Desktop Support Technician
Agilant Solutions
06.2023 - Current
Traffic Enforcement Agent
New York Police Department (NYPD)
11.2021 - 06.2023
High School Diploma - undefined
Manhattan Bridges High School
Graduate - IT Fundamentals
NPower Technology Service Corps Program