Yosua Suyanto
Philadelphia,PA
Summary
Proven leader in operations management and strategic planning, with a track record of driving business growth and enhancing product quality at ICS Corporation. Skilled in negotiation and customer-oriented services, consistently achieving increased customer satisfaction and profitability. Demonstrates a strong work ethic and dependability, with a focus on achieving results through effective team collaboration and innovative business strategies.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Omni Screen LLC
11.2023 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
General Manager
Red LCD Inc.
07.2022 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Quality Control
ICS Corporation
07.2018 - 07.2022
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced inspection errors by implementing a robust quality control system.
- Tracked production and quality control systems to proactively identify deficiencies.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Contributed to quality control efforts and investigation of failed products.
- Ensured quality control by performing regular equipment maintenance, calibration, and troubleshooting.
- Assured quality control, performing fiber splicing, termination, and documentation procedures.
- Processed and reviewed images for proper identification and quality control.
- Reduced financial reporting errors by implementing stringent quality control measures.
- Enhanced overall product quality by enforcing rigorous quality control procedures.
- Oversaw production processes to determine quality control standards.
- Conducted quality control checks to guarantee consistent product integrity for customers.
- Reduced defect rates by developing and executing comprehensive quality control strategies.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Oversaw incoming materials flow and provided product quality control.
Barista
Tea Do Contemporary Tea House
06.2016 - 07.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor Of Arts - Environmental Studies
Temple University
Philadelphia, PA06.2018
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Sales negotiation
- Strategic Planning
- Negotiation
- Payroll Processing
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Safe Driving Practices
- Order picking and processing
- Safe Driving
Languages
Indonesian
Native or Bilingual
Timeline
Owner/Operator
Omni Screen LLC
11.2023 - Current
General Manager
Red LCD Inc.
07.2022 - 10.2023
Quality Control
ICS Corporation
07.2018 - 07.2022
Barista
Tea Do Contemporary Tea House
06.2016 - 07.2018
Bachelor Of Arts - Environmental Studies
Temple University