Yosy Rijo
New Britain
Summary
Dynamic Shift Manager at Wendy's with a strong focus on customer service and employee training. Proven ability to enhance service quality and optimize inventory controls. Skilled in cash handling and decision-making, fostering a collaborative team environment to drive performance and achieve operational excellence.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
6
6
years of professional experience
Work History
Shift Manager
Wendy's
12.2023 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Supported daily operations by ensuring workspace cleanliness and organization.
- Learned to operate key equipment, maintaining adherence to safety standards.
- Collaborated with team to resolve customer inquiries and enhance service quality.
- Monitored inventory levels, contributing to efficient stock management practices.
- Gained experience in handling cash transactions with accuracy and integrity.
- Trained and mentored new employees to maximize team performance.
Cashier
Bravo Supermarket
01.2020 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Handled cash, credit, and electronic payments with high attention to detail.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Administration - Marketing Management
Universidad Católica Del Este (UCADE)
AV.JUAN XXIII 152 HIGUEY 11-2015
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Relationship building
- Staff development
- Sales strategies
- Inventory controls
- Shift leadership
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Manager
Wendy's
12.2023 - Current
Cashier
Bravo Supermarket
01.2020 - Current
Bachelor of Administration - Marketing Management
Universidad Católica Del Este (UCADE)
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