Youngkarlos Alvarez
Naples,FL
Summary
Focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
Security Officer
St. Moritz Security Services
11.2022 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Delivery Courier
DoorDash
03.2020 - Current
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Delivery Courier
Uber Eats
03.2020 - Current
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Ensured safe transportation of packages with careful handling and secure storage methods.
Security Officer
Securitas Security Services USA
12.2015 - 11.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Sales Associate
Precision Time
01.2016 - 05.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Repair Watches in a timely matter.
Cashier
Home Depot
10.2014 - 05.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Target
03.2015 - 01.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Food Runner
Bokampers Sports Bar & Grill
05.2013 - 02.2015
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Sales Associate
Naples Soap Company
01.2013 - 02.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Cashier
Burger King
10.2012 - 04.2014
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Cashier
Mcdonalds
01.2010 - 02.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Barron Collier Highschool
Naples, FL05.2013
Skills
- Crime Prevention
- Investigation Documentation
- Emergency Management
- Order Processing
- Inventory Control
- Payment Processing
- Customer Needs Assessment
- Sales Development
- Product Sales
- Sales Training
- Customer Service
- Cash Handling
Accomplishments
- In Securitas Security Services I was promoted to assistance supervisor at a Job site and did all of the training, Trained over 50 employees in 5 years.
- Supervised team of 4 staff members.
- Awarded “Employee of the Month” in 2014.
Timeline
Security Officer
St. Moritz Security Services
11.2022 - Current
Delivery Courier
DoorDash
03.2020 - Current
Delivery Courier
Uber Eats
03.2020 - Current
Sales Associate
Precision Time
01.2016 - 05.2017
Security Officer
Securitas Security Services USA
12.2015 - 11.2022
Cashier
Target
03.2015 - 01.2016
Cashier
Home Depot
10.2014 - 05.2016
Food Runner
Bokampers Sports Bar & Grill
05.2013 - 02.2015
Sales Associate
Naples Soap Company
01.2013 - 02.2015
Customer Service Cashier
Burger King
10.2012 - 04.2014
Cashier
Mcdonalds
01.2010 - 02.2013
High School Diploma -
Barron Collier Highschool
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