Youssef Abdeltawab
San Marcos,CA
Summary
Proven sales leader with a track record of surpassing targets at Samsonite through effective selling techniques and exceptional management support. Skilled in sales strategy development and interpersonal communication, consistently enhancing customer satisfaction and team productivity. Demonstrates self-motivation and the ability to prioritize tasks, achieving results with a focus on growth and efficiency.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
Samsonite
10.2022 - 07.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Oversaw employee performance, correcting issues and increasing efficiency by 15%, ensuring that productivity targets were consistently met.
- Increased customer satisfaction by 20% through efficient resolution of client concerns, leading to improved repeat business and customer retention.
Sales Representative
LA Fitness
06.2021 - 10.2022
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
HEB Grocery Store
04.2019 - 05.2021
- Handled escalated calls efficiently, successfully resolving issues for over 30 customers per day, benefiting both customers and the company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Floor Associate
Dollar Store
09.2019 - 03.2020
- Maintained a clean and organized sales floor, improving customer shopping experience, which led to a 15% reduction in complaints related to store organization.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Education
Bachelor of Science - Computer Science
Texas State University
San Marcos, TX05.2025
Associate of Science - Computer Science
Austin Community College
Austin, TX08.2022
Skills
- Sales Presentations
- Effective selling techniques
- Sales strategy development
- Management Support
- Task Prioritization
- Interpersonal Skills
- Self Motivation
Languages
Arabic
Native or Bilingual
Timeline
Sales Supervisor
Samsonite
10.2022 - 07.2024
Sales Representative
LA Fitness
06.2021 - 10.2022
Sales Floor Associate
Dollar Store
09.2019 - 03.2020
Customer Service Representative
HEB Grocery Store
04.2019 - 05.2021
Bachelor of Science - Computer Science
Texas State University
Associate of Science - Computer Science
Austin Community College
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