Youssef Esmail

"Dependable and detail-oriented professional with strong customer service and communication skills.

Experienced in fast-paced environments, managing multiple tasks, and providing exceptional support to clients and team members. Adaptable, quick to learn, and committed to maintaining high standards of safety, professionalism, and efficiency."

• CPhT - Certified Pharmacy Technician, Walgreens, New York, NY, 05/01/24, Current
• Phlebotomy Technician, Certified
• First Aid/CPR
• Certified Sales Professional (CSP)

• Process prescriptions accurately using advanced systems, enhancing patient satisfaction.
• Prepare custom compound medications per pharmacist, ensuring patient-specific care.
• Guide new technicians, fostering a collaborative team focused on quality patient service.
• Maintain a safe workspace, adhering to infection control and waste management protocols.
• Guide new pharmacy technicians to ensure service quality and adherence to procedures.
• Respond to customer and provider inquiries, enhancing communication and satisfaction.
• Manage medication inventory with precision, ensuring accurate records.
• Process prescription and insurance details efficiently, maintaining patient profiles.
• Manage staff schedules, optimize inventory, enhance customer service for operational efficiency.
• Ensure quality control, foster welcoming environment, contribute to profit growth.
• Implement effective administrative strategies, streamline processes, improve service quality.
• Assist customers in locating items, enhancing shopping experience and satisfaction.
• Collaborate with project managers to develop strategies for cost savings and resource use.
• Provide product information to customers, improving decision-making and sales outcomes.