Youssef Farrag
Yonkers,NY
Summary
Reliable Store Manager with 5 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Warburton deli
Yonkers, NY
11.2018 - Current
- Developed strategies to maximize sales and profitability.
- Trained and mentored associates to teach daily tasks and procedures.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Gas Station Manager
Shell Gas Station
Yonkers, NY
02.2019 - 03.2022
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
IT Manager
Egypt duty free
Cairo, Egypt
01.2011 - 01.2016
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Created centralized management capability by integrating warehouse management software applications.
Education
High School Diploma -
Cairo University
Cairo Egypt09-2017
Skills
- Partnership Building
- Risk Management
- Customer Service Management
- Team Development
- Revenue Generation
- Operational Budgeting
- Promotional Planning
Certification
Security Guard license
Sixteen hour on-the-job training course for security guards
Eight hour pre-assignment training course for security guards
Timeline
Gas Station Manager
Shell Gas Station
02.2019 - 03.2022
Store Manager
Warburton deli
11.2018 - Current
IT Manager
Egypt duty free
01.2011 - 01.2016
High School Diploma -
Cairo University
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