Youssef Heggy
Seward,NE
Summary
I am a business student with interest and experience in business- and IT-related positions. I have demonstrated leadership skills through active involvement in student organizations and extracurricular activities (business club/FDP). I am highly motivated, detail-oriented, and an analytical thinker with excellent problem-solving abilities. My communication and interpersonal skills, make me a valuable team player. I am seeking opportunities to apply my knowledge, develop myself and my expertise, and contribute to a dynamic business environment.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Chidonkey
03.2023 - 07.2023
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Enhanced time management, teamwork, customer-oriented and leadership-skills.
Customer Service Agent
Klarna Bank/Mphasis
08.2022 - 11.2022
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- fulltime 2-week training to enhance customer relationship management abilities and completed data protection certificates.
- Developed my communication skills, took over responsibility and learned a lot about how the biggest European Bank (Klarna) works.
Intern
Vodafone Data Center
12.2019 - 01.2020
- 2-week Internship at the Vodafone Data Center in Ratingen.
- Learned about different fields (especially data collection & artificial intelligence).
- This position helped me develop my analytical thinking, and my problem-solving abilities. Gained knowledge/first experiences about how a big business works.
Volunteer
Friedrich Von Bodelschwingh Grundschule
09.2018 - 05.2019
- Over 50 voluntary hours of social work as part of the “Ceci Goes Social” project at the Friedrich von Bodelschwingh elementary school.
- Developed my reliability, teamwork-skills and organization-skills, while helping out with tutoring and doing other activities with the elementary students.
Education
Bachelor of Science - Business Administration - Management And Finance
Concordia University
Seward, NE05.2027
Bachelor of Science - Management Information Systems
Concordia University
Seward, NE05.2027
High School Diploma -
Cecilien-Gymnasium Düsseldorf
Düsseldorf06.2022
Skills
- Microsoft Office Suite
- Python
- GIMP & Flash
- German fluent
- Arabic fluent
- English fluent
- French basic skills (Delph A1 & A2)
Additional Information
I am an international student and a freshman from Germany with an academic- and soccer-scholarship at Concordia University, Nebraska.I currently am an active member of the Concordia Business Club and the German Political Party FDP (Free Democratic Party). I am also a member of The Young Liberals, which is the independent youth wing of the FDP.
Timeline
Food Service Worker
Chidonkey
03.2023 - 07.2023
Customer Service Agent
Klarna Bank/Mphasis
08.2022 - 11.2022
Intern
Vodafone Data Center
12.2019 - 01.2020
Volunteer
Friedrich Von Bodelschwingh Grundschule
09.2018 - 05.2019
Bachelor of Science - Business Administration - Management And Finance
Concordia University
Bachelor of Science - Management Information Systems
Concordia University
High School Diploma -
Cecilien-Gymnasium Düsseldorf
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