Youssef Taghzout
Driver
Falls Church,VA
Summary
Professional and customer-focused Uber and Driver with a demonstrated history of efficiently transporting passengers to their destinations, accurately calculating fares, and managing administrative duties. Possesses exceptional communication abilities, a strong work ethic, and excels in high-pressure situations.
Highly motivated delivery driver with 5+ years of experience ensuring on-time and secure deliveries. Proven ability to navigate complex routes efficiently and maintain a clean driving record. Skilled in customer service, providing a positive experience for all recipients. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level driver position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Uber
Uber Technologies Inc.
San Francisco,CA
04.2021 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Achieved 5 star rating on all rides provided.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Lyft, Self Employed
Lyft Driver Service
San Francisco, CA, United States
02.2019 - Current
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved 5 star rating on all rides provided.
- Learned and adapted quickly to new technology and software applications.
Driver
Azmi LLC
Springfield,VA, United States
01.2017 - 09.2020
- Safely transport patients to and from medical appointments, clinics, hospitals, and other healthcare facilities while ensuring their comfort and well-being during transit.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Education
High School Diploma -
M.D.1
06.1994
Skills
- Communications Strategies
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Understanding Customer Needs
- Correcting Discrepancies
- Answering Customer Questions
- Customer Service and Assistance
- First-Tier Technical Support
- Driver Routing
- Complaint Response
- Directing Calls
- Solving Customer Concerns
- Friendly, Positive Attitude
- Problem-Solving
- Computer Skills
- Microsoft Office
- Flexible and Adaptable
- Calm Under Pressure
Accomplishments
Served 7 + Years with Uber, Lyft and Doctor Office with LLC Azmi on Woodbridge Virginia.
9,896 trips over 4.5 years with 4.94 star and
8.4K rides over 5.7 years with 5.0 star rating, Excellent service ,expert Navigation,Neat and Tidy,Above and Beyond,good Diving,Clean car....regarding observation of the Riders.
Timeline
Uber
Uber Technologies Inc.
04.2021 - Current
Lyft, Self Employed
Lyft Driver Service
02.2019 - Current
Driver
Azmi LLC
01.2017 - 09.2020
High School Diploma -
M.D.1