Youssef Yaqop
Vienna
Summary
Dynamic business development manager with a proven track record at Walmart, excelling in customer relationship building and sales reporting. Skilled in budgeting and achieving sales goals, I fostered a collaborative team culture that enhanced employee engagement and customer satisfaction. Adept at resolving conflicts and driving strategic marketing initiatives to boost profitability.
Sales and business development professional with proven track record in identifying growth opportunities and fostering client relationships. Known for collaborative teamwork and adaptability in dynamic environments. Skilled in strategic planning and lead generation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Business Development and Sales
Walmart
09.2021 - 08.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager's Assistant
Ledo Pizza & Pasta
09.2016 - 08.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Line Cook and Kitchen Manager
Maggianos Little Italy
06.2013 - 10.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
Certificate - Management And Leadership
University of North Dakota
Grand Forks, ND03-2023
High School Diploma -
Dairut High School
Assuit Egypt06-2009
Skills
- Customer service
- Business development and planning
- Social media marketing
- Business objective analysis
- Sales reporting
- Budgeting and expenditures
- Inventory management
- Time management
- Goal setting and achievement
- Marketing strategy development
- Customer complaint resolution
- Relationship building
Certification
- Certified Team Performance Coach™(CTPC)- Team Coaching International.
- Forklift Certification
- ServSafe Food Handler's Certification
Languages
English
Professional Working
Arabic
Full Professional
Timeline
Manager of Business Development and Sales
Walmart
09.2021 - 08.2024
Manager's Assistant
Ledo Pizza & Pasta
09.2016 - 08.2020
Line Cook and Kitchen Manager
Maggianos Little Italy
06.2013 - 10.2019
Certificate - Management And Leadership
University of North Dakota
High School Diploma -
Dairut High School
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