Yovanna Arevalo Aviles
Yonkers,NY
Summary
Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs.
Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Overview
8
8
years of professional experience
Work History
Cook
THE HABIT BURGER GRILL
05.2023 - 09.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Customer Service Representative
CHINA WOK
07.2018 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Sales Representative
HIPERMERCADOS TOTTUS S.A.
01.2016 - 12.2018
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Assisted with design and implementation of customer service policies to streamline and standardize procedures.
Education
Second Year - Business Administration
Universidad San Martin De Porres
La Fontana 1250 La Molina Lima-PeruSkills
- Customer Service
- Surface Cleaning
- Food Handling
- Frying
- Contamination Prevention
Languages
Spanish
Native or Bilingual
Timeline
Cook
THE HABIT BURGER GRILL
05.2023 - 09.2023
Customer Service Representative
CHINA WOK
07.2018 - 12.2021
Customer Service Sales Representative
HIPERMERCADOS TOTTUS S.A.
01.2016 - 12.2018
Second Year - Business Administration
Universidad San Martin De Porres
Similar Profiles
LEESHAWN HAYTERLEESHAWN HAYTER
Crew Member at The Habit Burger GrillCrew Member at The Habit Burger Grill
Erika RomanErika Roman
Kitchen Team Leader at The Habit Burger GrillKitchen Team Leader at The Habit Burger Grill
Laura MoralesLaura Morales
Bench GM at Habit Burger GrillBench GM at Habit Burger Grill
Michael Ross JrMichael Ross Jr
Kitchen Team Leader at Habit Burger GrillKitchen Team Leader at Habit Burger Grill
Christine SantanastasioChristine Santanastasio
Medical Billing Manager at St. John's Riverside HospitalMedical Billing Manager at St. John's Riverside Hospital