Yovelis Santana
Tampa,Florida
Summary
Dedicated spa receptionist with strong customer service skills and expertise in appointment scheduling. Committed to enhancing client engagement through effective communication and resolution of inquiries.
Passionate about enhancing beauty and wellness through comprehensive skin care routines. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, and product recommendation to address diverse skin concerns. Excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spa Receptionist
Luxe Spa
Tampa, Florida
01.2024 - Current
- Greeted clients warmly and ensured a welcoming atmosphere.
- Managed appointment scheduling and maintained accurate records.
- Handled customer inquiries and resolved issues effectively.
- Assisted in maintaining cleanliness and organization of the reception area.
- Promoted spa services and products to enhance client engagement.
- Processed payments and managed cash transactions accurately.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Collaborated with team members to improve operational efficiency and service quality.
- Greeted customers and answered inquiries in a friendly and helpful manner.
Teacher Coordinator
Achieve Ability
Tampa , FL
02.2022 - 03.2025
- Developed and implemented educational programs for diverse student populations.
- Coordinated training sessions for staff to enhance teaching strategies.
- Facilitated communication between teachers, parents, and administration.
- Organized student assessments to monitor progress and identify needs.
- Monitored student performance data to identify trends and determine appropriate interventions for students who need additional assistance.
- Assisted teachers in developing lesson plans that aligned with district objectives.
- Provided support to teachers in the areas of curriculum development, instructional strategies, and classroom management.
Education
Esthetician License -
Artistic And Beauty Academy
Tampa04-2026
Massage Therapy -
Artistic And Beauty Academy
Tampa04-2025
Skills
- Client consultation
- Treatment planning
- Spa management
- Customer service
- Team collaboration
- Appointment scheduling
- Reflexology
- Manual lymphatic drainage
- Massage techniques
- Facial treatments
- Hot stone massage
- Anatomy
- Body treatments
- Deep tissue massage
- Swedish massage
- Aromatherapy
- Waxing services
- Skin analysis
- Prenatal massage
- Client intakes
- Sensitive skin care
- Wellness and relaxation techniques
Certification
Massage Therapist
Timeline
Spa Receptionist
Luxe Spa
01.2024 - Current
Teacher Coordinator
Achieve Ability
02.2022 - 03.2025
Esthetician License -
Artistic And Beauty Academy
Massage Therapy -
Artistic And Beauty Academy