Detail-oriented professional with expertise in insurance verification, appointment scheduling, and patient communication. Committed to delivering exceptional service while ensuring compliance and accuracy in healthcare processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optometric Technician
Alafaya Vision Center
Orlando , Florida
03.2025 - 07.2025
Managed phone calls, scheduled appointments, and faxed referrals as receptionist.
Processed insurance claims, verified coverage, and explained benefits to patients.
Assisted with pre-exam data collection including glaucoma testing and retinal imaging.
Instructed patients on proper use of contact lenses and eyeglasses.
Volunteer Tutor
Adult Literacy League
Orlando , FL
06.2023 - 05.2025
Developed personalized lesson plans for adult learners at Adult Literacy League.
Assisted students in improving reading and writing skills through targeted exercises.
Conducted assessments to evaluate progress and adapt teaching methods accordingly.
Retail Sales Associate
Famous Footwear
Woodinville, USA
07.2021 - 05.2022
Assisted customers in selecting the perfect footwear, providing expert guidance on product features, sizing, and style.
Maintained and organized and visually appealing sales floor, ensuring that products remained properly displayed and labeled.
Participated in inventory management tasks, including restocking merchandise, and conducting inventory counts.
Sales Associate
Glorina Threads
Woodinville, Washington
07.2020 - 09.2021
Assisted customers in locating specific products and provided expert product advice.
Managed customer service communications through email and phone to resolve inquiries.
Supported manufacturing process by ensuring quality standards were met.
Education
High School Diploma -
Melbourne Central Catholic
Melbourne, FL
05.2022
Bachelor of Science - Pre-Health
University of Central Florida
Orlando, FL
Arts - English, Creative Writing
University of Central Florida
Orlando, FL
Skills
Insurance verification
Appointment scheduling
Healthcare compliance
Electronic health records
Patient scheduling
Customer service
Activities
Multicultural Association of Pre-Health Students, Club Member
8th Grade History and Language Arts Teacher at Seminole County Public Schools8th Grade History and Language Arts Teacher at Seminole County Public Schools