Yrelina Hernandez
The Bronx,NY
Summary
Customer-focused front-end professional with experience in cashier supervision, shift scheduling, and payment reconciliation. Known for clear communication, conflict resolution, and dependable support during busy store operations. Committed to accurate transactions and excellent service.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Cashier Manager
Butterfield Market
New York, New York
05.2026 - Current
- Supported cashier team during Butterfield Market checkout operations.
- Trained cashiers on register procedures and customer service standards.
- Checked POS transactions and confirmed pricing accuracy.
- Set cashier shifts for Butterfield Market store coverage.
- Resolved register issues and payment disputes at front end.
- Coordinated bagging line flow and customer help at registers.
- Followed cash handling and service policies across checkout lanes.
- Managed cashiers and trained staff on proper cash handling procedures.
- Processed payments by totaling purchases, handling checks, cash, credit cards, or automatic debits, and issuing change or receipts.
- Handled customer complaints quickly while maintaining excellent customer service standards.
Cashier Assistant Manager
Citarella
New York, New York
11.2021 - 05.2026
- Worked with team members to strengthen communication and improve overall efficiency.
- Supported open communication among staff to build teamwork and address conflicts.
- Created training programs for cash handling procedures to support accuracy.
Beauty Assistant
Ciara beauty salon
Brooklyn, New York
04.2016 - 01.2022
- Supported Ciara Beauty Salon clients with greeting, check-in, and appointment setup.
- Cleaned tools, stations, and treatment rooms to meet salon hygiene standards.
- Helped stylists with shampooing, blow-drying, and product preparation during services.
- Updated client records, service notes, and retail product information for Ciara Beauty Salon.
- Restocked beauty supplies, towels, and professional products across service areas.
- Worked with team members to complete tasks quickly and efficiently.
Cashier
Citarella
New York, New York
11.2020 - 02.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and change.
- Managed payment processing, maintaining a smooth and quick checkout experience.
- Conducted regular cash drawer audits to ensure accuracy and prevent discrepancies.
Education
Walton H.S
The Bronx, NYSkills
- Cash handling and security
- Payment processing and reconciliation
- POS systems management
- Checkout monitoring and coaching
- Store operational procedures
- Front-end operations oversight
- Customer service excellence
- Customer complaint resolution
- Problem solving and decision making
- Sales target achievement
- Team leadership and conflict resolution
- Employee performance evaluation
- Staff training and development
- Shift scheduling and training
- Documentation and reporting
- Operations leadership
- Task delegation
- Assignment delegation
- Checkout monitoring
- Employee scheduling
- Employee assessment
- Front-end merchandising
- Merchandising management
- Punctuality and reliability
- Punctual and reliable
- Store opening and closing procedures
- POS system troubleshooting
- Punctual and reliable
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- food safety education program
- train the trainer
Timeline
Cashier Manager
Butterfield Market
05.2026 - Current
Cashier Assistant Manager
Citarella
11.2021 - 05.2026
Cashier
Citarella
11.2020 - 02.2021
Beauty Assistant
Ciara beauty salon
04.2016 - 01.2022
Walton H.S