Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ysabel Davila

Killeen,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Pro Associate

The Home Depot
02.2023 - Current
  • Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
  • Operated cash register to accept cash, credit card and gift card payments.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Completed over phone sales for Contractors.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Communicated with vendors and other stores to fulfill needs of special orders made by Pro Customers.

Lawn and Garden Associate

The Home Depot
03.2022 - 02.2023
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Helped customers choose optimal trees, shrubs, and flowers based on current needs.
  • Created special clearance racks to move older, out-of-season and less attractive plants quickly.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

D21, 22 and D30 Department Supervisor

The Home Depot
11.2021 - 01.2022
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Scheduled freight trucks for Lumber and building materials based on as need bases.
  • Assisted with scheduling for Lumber and Building Materials, and Millwork Associates.
  • Attended business meetings weekly to discuss number based goals.
  • Answered manager based calls to ensure highest possible customer satisfaction reviews.

Freight Team Associate

The Home Depot
03.2019 - 11.2021
  • Loaded and unloaded trucks.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Lifted and moved various items multiple times per shift.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Trained all new associates hired for freight team.
  • Stocked shelves to ensure store readiness each morning.
  • Complied with company and legal requirements to maintain safe working environment.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained neat, organized stockroom free of hazards.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

Paint Sales Associate

The Home Depot
11.2019 - 01.2020
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Related to DIY and Pro customers to ensure best customer experience.

Railcar Repairman

Bucyrus Rails LLC
12.2018 - 02.2019
  • Followed company safety rules and procedures to protect team members and equipment.
  • Replaced and repaired defective piping, valves, air brake pistons and railcar couplings to maintain optimal performance of railcars.
  • Welded any weak spots and cracks to ensure operational railcars.
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Inspected welds and checked critical measurements to meet specifications.
  • Maintained high standards of quality for work performed in accordance with regulatory and customer demands.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Wore proper PPE in accordance to OSHA safety.

Gary Job Corps

Gary Job Corps Center
03.2017 - 12.2018
  • Assisted with movement of materials and equipment to job sites.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Cut materials according to specifications in preparation for installation.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Inspected welds and checked critical measurements to meet specifications.
  • Prepared welding equipment to perform advanced welding work.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Attended Business communications classes specializing in presentation, work ethic, and business etiquette.

Softlines Team Member

Target
10.2015 - 12.2016
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Team Member/Assistant Inventory Manager

Laser World
03.2015 - 10.2015
  • Analyzed inventory data to identify and address stock discrepancies.
  • Created and updated regular inventory reports and records.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Walked laser tag arena to ensure all players were following safety guidelines.
  • Cooked for large party events.
  • Served large party events by being event captain.
  • Maintained clean arcade space.
  • Closed each night with fellow manager to ensure store was grand opening ready each morning.

Carpenter/Roofer

Family Business
06.2014 - 03.2015
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection.
  • Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
  • Expanded knowledge of roofing materials, techniques, and cost effectiveness.
  • Installed, repaired, and replaced single-ply roofing systems.

Education

High School Diploma -

Victoria West High School
Victoria, TX
06.2014

Skills

  • Excellent People Skills
  • Product and Service Sales
  • Product Promotion
  • Dispute Mediation
  • Customer Service
  • Stocking and Replenishing
  • Multitasking Strengths
  • Sales Expertise
  • Sales Training
  • Cash Register Operation
  • Cash Handling Accuracy
  • Guest Relations

Timeline

Pro Associate

The Home Depot
02.2023 - Current

Lawn and Garden Associate

The Home Depot
03.2022 - 02.2023

D21, 22 and D30 Department Supervisor

The Home Depot
11.2021 - 01.2022

Paint Sales Associate

The Home Depot
11.2019 - 01.2020

Freight Team Associate

The Home Depot
03.2019 - 11.2021

Railcar Repairman

Bucyrus Rails LLC
12.2018 - 02.2019

Gary Job Corps

Gary Job Corps Center
03.2017 - 12.2018

Softlines Team Member

Target
10.2015 - 12.2016

Team Member/Assistant Inventory Manager

Laser World
03.2015 - 10.2015

Carpenter/Roofer

Family Business
06.2014 - 03.2015

High School Diploma -

Victoria West High School

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Ysabel Davila