Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ysabella Lozano

San Jose,California

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged work culture. Documented strengths in building and maintaining relationships with diverse range of fast-paced settings. Skilled Graphic Artist specializing in Social media. Highly artistic, always on-task and fluent in Adobe and Canva. Consistently creates skilled, creative and brand-specific designs. Creative eye for detail and passion for crafting stories. Skilled in utilizing new techniques and keeping up with latest trends in writing. Reliable Manager serving unique client needs through clear communication and coordinated support functions. Highly motivated Content Creator with proven track record developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience

Work History

Manager

Sorelle Salon & Spa
10.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed content across multiple platforms for widest audience reach.
  • Promoted and marketed works through social media platforms.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Studied and commented on current news and trends.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed over 50 customer calls per day
  • Resolved customer problems and complaints.
  • Increased sales by 23%

Cashier

Bagel Guys Bakery
08.2019 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Event Organizer

USTA
05.2019 - 02.2020
  • Coordinated schedules and timelines for events.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
  • Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.

Education

GED -

The University of Alabama
Tuscaloosa, AL

GED -

West Valley College
Saratoga, CA
12.2023

Skills

  • Performance Management
  • Financial Management
  • Network Development
  • Account Management
  • Customer Service
  • Records Management
  • Social Media Content Campaigns
  • Social Media Posting
  • Email Campaigns
  • Video Editing
  • Design Mockups

Additional Information

Been Able to grow Sorelle Salon Instagram with 2,000+ followers, Create an engagig social media family. While also creating my own Social Media platform with 2,000+ followers while working with brands such as Supergoop, Tillie Ties, Celsius and Cravings by Chrissy Tigen. While working with amazing brands I have also been able to create an amazon storefront with 2,000+ plus followers.

Timeline

Manager

Sorelle Salon & Spa
10.2020 - Current

Cashier

Bagel Guys Bakery
08.2019 - 07.2023

Event Organizer

USTA
05.2019 - 02.2020

GED -

The University of Alabama

GED -

West Valley College
Ysabella Lozano