Ytakkia Bacy
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Continuum. Skilled in problem-solving and active listening, adept at resolving high-stress situations and improving repeat business. Demonstrates critical thinking and computer proficiency, contributing to efficient team training and order fulfillment.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Continuum
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Delivery Driver
LSO Final Mile
11.2019 - 10.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service Representative
Haggar
04.2013 - 10.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Education
High School Diploma -
O.D. Wyatt High School
Fort Worth, TX05.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Payment Processing
- Data Collection
Timeline
Customer Service Representative
Continuum
11.2020 - Current
Delivery Driver
LSO Final Mile
11.2019 - 10.2020
Customer Service Representative
Haggar
04.2013 - 10.2019
High School Diploma -
O.D. Wyatt High School
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