Summary
Overview
Work History
Education
Skills
Timeline
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Yu Chen (Eric)

Spectrum Authorized Contractor
Largo,FL

Summary

Highly motivated and results-driven Field Contractor with 4 years of experience in effectively recovering debts and Spectrum properties on-site. Top ranking nationwide in productivity. Possesses a strong understanding of commercial laws and regulations, as well as exceptional negotiation and communication skills. Strong understanding of Spectrum operation, guidelines as well as company inventory and software. Proven track record of meeting and exceeding payment recovery targets while maintaining a high level of professionalism and customer service. Operated vehicle safely 4 years accidents free. Adept at managing Spectrum equipments, customer relations, challenging situations and building positive relationships with co-workers and local businesses. Management experiences in real estate as well as marketing, branding, and event planning. Ability to adapt, research, self-teach new trades or skills independently. Well read in political, history, culture and science. Eager to learn and improve! Would like to transition away from driving row.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Spectrum Authorized Contractor

Makotek
07.2020 - Current
  • Successfully collected over 500000$ in past due payments from Spectrum customers through face-to-face interaction and phone calls.
  • Utilized negotiation skills to set up payment schedule and resolve billing disputes with customers.
  • Successfully collected over thousands of Spectrum field equipment from customer premises in timely and efficient manner.
  • Managed high volume of accounts efficiently, prioritizing workload based on risk assessment and potential revenue recovery.
  • Exceeded monthly targets by consistently meeting or surpassing weekly save goal.
  • Reach top 10 of nationwide employee productivity ranking multiple months in a row.
  • Maintained accurate records of payment and equipment and customer interactions in company database.
  • Maintain accurate records of all collected Spectrum equipment, including serial numbers and equipment type.
  • Conduct thorough inspections of returned equipment to ensure all components are accounted for and in refurbishable condition.
  • Coordinate with call center to address any customer concerns and technical difficulties.
  • Adhere to company policies and procedures regarding equipment collection, payment collection, and inventory management.
  • Safely transported cash payment, checks, Spectrum equipment and materials from residential and commercial locations
  • Completed daily vehicle inspections to ensure optimal performance and safety compliance.
  • Mentored new field contractors on company policies, procedures, and best practices for optimal performance results.

Property Manager

Dr. Daniel Martin
07.2018 - 03.2020
  • Managed 8 private properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels.
  • Implemented safety protocols to minimize potential risks and ensure well-being of all residents within property.
  • Handled tenant complaints by promptly addressing concerns and resolving issues in timely manner.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Coordinated with maintenance to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Conducted regular inspections of both interior and exterior of properties for damage, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Collected and maintained careful records of rental payments and payment dates.

Club Manager

Haoyi Entertainment
08.2016 - 04.2018
  • Successfully oversaw opening of Club Tequila, one of city's biggest night club with initial investment over 2 million dollars.
  • Responsible for marketing and branding. Create marketing and promotional content for social media, posters, flyers, as well as club logo, graphic, merchandise design and advertisements.
  • Collaborated with Heineken, Grey Goose, Miss World Asia and local television stations.
  • Streamlined operations for increased efficiency through staff hiring, training and process improvements.
  • Planned, organized, and coordinated special events as well as live stage performances.
  • Raised club traffic and brand reach with innovative online promotions. Creating advertisement for billboard and plaza big screen. Introducing new oxygen technology to raise club interest.
  • Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
  • Managed budgets effectively to ensure financial stability while maintaining high-quality service for club members.
  • Implemented policies and procedures to improve club operations and standards.
  • Maintained up-to-date knowledge of trends and developments in hospitality industry to improve service.
  • Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
  • Created and maintained relationships with key investors, partners and clients.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.

Education

Communication Management - Unfinished

Castleton State University
Castleton, VT
05.2001 -

Skills

Computer Skills

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Timeline

Spectrum Authorized Contractor

Makotek
07.2020 - Current

Property Manager

Dr. Daniel Martin
07.2018 - 03.2020

Club Manager

Haoyi Entertainment
08.2016 - 04.2018

Communication Management - Unfinished

Castleton State University
05.2001 -

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Yu Chen (Eric)Spectrum Authorized Contractor