Amin Feili
San Antonio,TX
Summary
I am a result-oriented customer service expert looking to transition to a new industry. I possess extensive experience in information technology, client relations, and business, and I am excited to put my knowledge and skills to work in a larger team. I have a strong administrative background, excellent problem-solving skills, and the ability to manage multiple priorities simultaneously. I am fluent in both English and Persian. As a friendly Customer Retention Specialist, I excel at identifying customer needs and employing inbound and outbound retention strategies. I have a professional telephone demeanor and sound knowledge of sales retention. I utilize problem resolution and de-escalation techniques to effectively address customer concerns.
Overview
10
10
years of professional experience
Work History
Spectrum Call Center Sales Retention Rep
Spectrum
01.2022 - 01.2024
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone-based customer save techniques
- Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain
- Perform other duties as requested by supervisor
- Build sustainable customer relationship
- Improve performance and hit goals
- Identify customer’s needs, answer questions and solve problems.
Plaza Auto Sales Owner
Plaza Auto Sales
01.2019 - 01.2020
- Managed entire business
- Communicated with customers over the phone and in person to aid them in purchasing the right vehicle for them by listening and providing information they need
- Answering inbound calls
- Handling customer complaints
- Upselling and cross-selling
- Processed all transactions
- Managing and updating customer databases
- Maintained accurate records
- Digitized all office documents
- Hired and trained new associates and helped them set goals to achieve in a timely manner.
Sam’s Club Front End Associate
Sam’s Club
01.2018 - 01.2019
- Greeted customers as they entered the store and made them feel welcome
- Provided a high quality of customer service.
Jason’s Deli Delivery Driver
Jason’s Deli
01.2016 - 01.2018
- Ensured all catered food items were accounted for and ready for delivery
- Delivered catered food items
- Maintained excellent driving record.
Self-Employed IT Specialist
01.2015 - 01.2018
- Communicated with clients over the phone to aid them with computer and software issues
- Maintained communication logs
- Utilized troubleshooting to investigate computer and software-related problems and found solutions for clients
- Installed software for clients and demonstrated how to use it.
Star Auto
Star Auto
01.2014 - 01.2016
- Communicated with customers over the phone and in person to aid them in purchasing the right vehicle
- Talk to customers over the phone regarding sales
- Sale and answer Customers questions over the phone
- Answering inbound calls
- Handling customer complaints
- Upselling and cross-selling
- Managing and updating customer databases.
Education
Bachelor of Arts - Psychology
University of Texas At San Antonio
San Antonio, TX01.2026
High School Diploma -
Churchill High School
San Antonio, TX01.1999
Skills
- Administration
- Information technology & software
- Troubleshooting
- Technical support
- Building client relationships
- Providing excellent customer service
- Communication
- Teamwork
- Sales
- Time management and prioritization
- Balancing multiple priorities simultaneously
- Process Improvement
- Customer Retention Strategies
- Computer Skills
- Call center experience
- Service Upselling
Tech
- Microsoft: Excel | Word | PowerPoint | 365
- G Suite | Zoom
- Apple & Windows
- Various operating systems and software
Timeline
Spectrum Call Center Sales Retention Rep
Spectrum
01.2022 - 01.2024
Plaza Auto Sales Owner
Plaza Auto Sales
01.2019 - 01.2020
Sam’s Club Front End Associate
Sam’s Club
01.2018 - 01.2019
Jason’s Deli Delivery Driver
Jason’s Deli
01.2016 - 01.2018
Self-Employed IT Specialist
01.2015 - 01.2018
Star Auto
Star Auto
01.2014 - 01.2016
Bachelor of Arts - Psychology
University of Texas At San Antonio
High School Diploma -
Churchill High School
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