Nytearia Curry
Charlotte,NC
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
9
9
years of professional experience
Work History
Call Center Sales Retention Rep
Spectrum
Greenville, SC
10.2022 - 05.2024
- Demonstrated thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
- Learned and mastered order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
- Answered questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
- Responded to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
Healthcare Customer Service Representative
Concentrix REMOTE
Greenwood, SC
06.2020 - 10.2022
- Investigated verbal complaints concerning billing, claims or service rendered. Escalated complaints of service failures to designated departments for investigation.
• Maintained current knowledge of Member Services policies and procedures while adhering to HIPAA regulations when handling confidential patient information. - Actively attempted to resolve member or provider concerns, which may include contacting other appropriate parties to assist with the resolution of such concerns and sufficiently document the information on the billing system.
Data Entry Clerk
Renfro Distribution
Clinton, South Carolina
06.2017 - 07.2020
- Inputted and updated data accurately, resolving discrepancies and ensuring data integrity
- Maintained and organized records, created detailed reports, and provided summaries to stakeholders
- Assisted with data management system upkeep, audited entries for quality, and suggested improvements
- Ensured accurate data flow across departments, adhering to regulatory requirements and addressing queries.
Customer Service Representative
Sykes Enterprises
Greenwood, SC
05.2015 - 06.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Emerald High School
06.2016
Skills
- Customer Engagement
- CRM Software
- Proficiency in Microsoft, Word, Excel & Spreadsheet
- Negotiation abilities
- Excellent communication skills
- De-Escalation Techniques
- Call Documentation
- Order Processing
- Customer Service
- Medical terminology knowledge
- Order and Refund Processing
- Issue and Complaint Resolution
Timeline
Call Center Sales Retention Rep
Spectrum
10.2022 - 05.2024
Healthcare Customer Service Representative
Concentrix REMOTE
06.2020 - 10.2022
Data Entry Clerk
Renfro Distribution
06.2017 - 07.2020
Customer Service Representative
Sykes Enterprises
05.2015 - 06.2017
High School Diploma -
Emerald High School
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