YUAN ZOU
San Antonio
Summary
Accomplished pharmacy leader with over a decade of progressive experience within Walgreens pharmacy operations, specializing in operational leadership, clinical services expansion, and team development. Recognized as a Top Talent Pharmacist across multiple districts with a consistent track record of improving operational performance, driving immunization growth, and implementing strategic initiatives. Proven ability to collaborate with district and corporate leadership to enhance pharmacy performance, elevate patient experience, and successfully execute large-scale healthcare programs.
Overview
15
15
years of professional experience
Work History
Pharmacy Manager
Walgreens
12.2017 - Current
- Provide strategic leadership for pharmacy operations while ensuring the highest standards of patient safety, regulatory compliance, and operational performance.
- Direct daily pharmacy operations, ensuring safe medication practices and adherence to all federal and state regulatory requirements.
- Lead and develop pharmacy team members including pharmacists, technicians, and interns while fostering a culture of accountability, collaboration, and professional growth.
- Drive business performance by analyzing operational metrics and implementing workflow improvements that enhance efficiency and patient outcomes.
- Deliver patient-centered care through medication therapy management (MTM), clinical consultations, and immunization services.
- Partner with Store Manager and RXOM to optimize staffing, workflow processes, and patient service delivery.
- Manage pharmacy inventory, cost controls, and operational resources to improve profitability while minimizing waste.
- Address patient concerns and strengthen community relationships through proactive service and healthcare outreach initiatives.
- Recognized as Top Talent Pharmacist across multiple Walgreens districts for leadership potential and operational performance.
- Collaborated with Pfizer representatives to enhance vaccination initiatives and visited various store locations.
- Served as District Point of Contact for the PEXT rollout, supporting implementation and adoption across multiple pharmacy locations.
- Selected as Pilot Store Leader for Rapid Rx Pickup, collaborating with Walgreens leadership including Aimee Lawson to implement workflow innovations.
- Participated in monthly HCS Area Leadership calls, contributing operational insights and best practices.
- Active contributor to the Area Operational Excellence Team, working alongside store and district leaders to improve operational outcomes.
- Hosted operational leadership calls and collaborated with NPS Champions to enhance customer experience performance.
- Led Senior Tuesday community outreach programs for over one year to promote healthcare access and patient engagement.
- Mentored pharmacists, pharmacy interns, and technicians to support leadership development and professional advancement.
Staff Pharmacist
Walgreens
01.2014 - 01.2017
- Provided medication counseling and medication therapy management services to patients.
- Collaborated with physicians and healthcare providers to optimize medication therapy, improving patient health outcomes.
- Ensured prescription accuracy and conducted drug utilization reviews, enhancing patient safety.
- Administered immunizations and supported preventive healthcare initiatives.
- Supervised pharmacy technicians, streamlining workflow operations for improved service delivery.
- Managed controlled substance inventory and ensured regulatory compliance.
- Mentored pharmacy interns and pre-pharmacy students.
Pharmacist Intern
Walgreens
01.2011 - 01.2014
- Assisted pharmacists with medication dispensing, prescription processing, and patient care services.
- Provided guidance on over-the-counter medication options under pharmacist supervision.
- Communicated with healthcare providers to clarify prescriptions and coordinate patient care.
- Conducted medication adherence and follow-up calls to improve patient compliance and outcomes.
Education
Doctor of Pharmacy -
Massachusetts College of Pharmacy
01-2014
Skills
- District Pharmacy Operations
- Leadership Development & Team Mentoring
- Clinical Services & Immunization Programs
- Operational Excellence & Workflow Optimization
- Regulatory Compliance & Patient Safety
- Business Performance & KPI Management
- Cross-Functional Collaboration
- Patient Experience & NPS Improvement
- Strategic Initiative Implementation
- Community Healthcare Engagement
Affiliations
- Texas Pharmacy Association - Member
- Walgreens Pharmacy Ambassador Program - Member
Personal Information
Title: PharmD
Core Leadership Competencies
- District Pharmacy Operations
- Leadership Development & Team Mentoring
- Clinical Services & Immunization Programs
- Operational Excellence & Workflow Optimization
- Regulatory Compliance & Patient Safety
- Business Performance & KPI Management
- Cross-Functional Collaboration
- Patient Experience & NPS Improvement
- Strategic Initiative Implementation
- Community Healthcare Engagement
Timeline
Pharmacy Manager
Walgreens
12.2017 - Current
Staff Pharmacist
Walgreens
01.2014 - 01.2017
Pharmacist Intern
Walgreens
01.2011 - 01.2014
Doctor of Pharmacy -
Massachusetts College of Pharmacy