Yu Chia Hsu
Columbia,MD
Summary
Driven by experience at Hunan Manor Restaurant, excelling in customer service and inventory management. Skilled in data analysis and adept at enhancing guest satisfaction, demonstrated through efficient seating arrangements and feedback incorporation. Proven track record in streamlining payment processes and supporting team members, contributing to a significant improvement in dining room readiness, and transaction accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Hunan Manor Restaurant
Columbia, MD
12.2024 - 01.2025
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Collect booking information and updates for guests via mobile devices or in person.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Spoke with patrons to make conversation, answer questions, or respond to complaints.
- Performed light administrative duties such as filing documents and taking messages.
- Supported serving staff and bussers to keep the dining room presentable and ready for guests.
Cashier
一三五生鮮超市
Yilan, Taiwan
05.2024 - 08.2024
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Some College (No Degree) - Economics
UMBC
Columbia, MDSkills
- Data analysis
- Statistical modeling
- Research methods
- Customer service
- Inventory management
- Sales support
- Seating arrangements
- Guest feedback
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Affiliations
- Swimming: Demonstrates commitment to physical health, fitness, and the ability to participate in competitive events.
- Volunteering: Engaging in community service by helping at local shelters or organizing events, showcasing empathy, leadership, and a strong sense of responsibility.
- Clubs: Active participation in various clubs such as a sports club, camera club, and badminton club, demonstrating teamwork and personal interest in diverse activities.
- Internships or Work: Gained practical work experience through jobs at a supermarket and a restaurant, highlighting skills in time management, customer service, and adaptability.
Certification
- Red Cross CPR Training Certificate
Timeline
Host
Hunan Manor Restaurant
12.2024 - 01.2025
Cashier
一三五生鮮超市
05.2024 - 08.2024
Some College (No Degree) - Economics
UMBC
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