Yudelca Rivera
Alpharetta
Summary
Yudelca Rivera Tucker, GA Professional Customer Service Lead. Over ten years of experience in collections. Well experienced in helping companies collect and provide the best customer service while providing great strategies to meet goals and quarters. I bring values that I live by in my daily life, and diversity. I am fluent in Spanish and English with a Bachelor's degree in Business Administration. I am a hard working person who always excel as top collector. I am team oriented. I am looking to grow with a company as we strive to provide the best service to clients and customers.
Overview
2026
2026
years of professional experience
Work History
Collections Agent
National Credit Systems
Atlanta, GA
2022 - Current
- Contact debtors via phone, and email correspondence regarding collection.
- Ask for BIF, Negotiate payment arrangements and settlements within company guidelines.
- Review account information, payment history, and customer data to determine appropriate collection strategies
- Accurately document all interactions in the system
- Educate debtors on account status, payment options, and consequences of non-payment
- Send appropriate disputes to RM1 and escalate complex issues when necessary
- Meet or exceed monthly collection goals
- Maintain strict compliance with FDCPA, and company policies
- Handle sensitive information with confidentiality and professionalism
Bookkeeper
TV EXPERT TEAM
10.2018 - 10.2020
- Preparing accounts, documenting daily financial transactions on spreadsheets for the company, data entry, and advising the management team of where the company stands financially.
Bilingual Customer Service Lead
Market Force
10.2016 - 10.2018
- Bilingual Customer Service Lead, taking escalations and listening to questions, concerns, and suggestions from clients, customers, and teammates. Notating accounts and sending emails. Resolve Issues.
Bilingual Collections Lead
Amsher
01.2008 - 10.2016
- Bilingual Collections Lead rep, taking escalations, collecting on past due accounts and accounts that have been written off. Resolve issues.
Education
Bachelor of Science - Business Administration
University of Phoenix
10.2018
High School Diploma - undefined
Tarrant High School
05.2004
Skills
Effective telephone voice
Listening Skills
Microsoft Word/Excell/45wpm/QuickBooks/Phone Dialer
Problem Solving
Excellent Negotiator
Sales Ability
Top Collector/ FDCPA knowledgeable
Fluent in Spanish/English
Excellent Customer Service
Hobbies and Interests
Hobbies, Massage Therapy, Exercise, Helping People, Shopping
Timeline
Bookkeeper
TV EXPERT TEAM
10.2018 - 10.2020
Bilingual Customer Service Lead
Market Force
10.2016 - 10.2018
Bilingual Collections Lead
Amsher
01.2008 - 10.2016
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma - undefined
Tarrant High School
Collections Agent
National Credit Systems
2022 - Current