Yudy Lora Diaz
Kissimmee,FL
Summary
Experienced leader in retail operations, recognized for strong team leadership and operational excellence. Focused on driving sales, fostering employee development, and implementing effective merchandising strategies to achieve business objectives.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
Kissimmee, Florida
05.2025 - Current
- Assisted in daily store operations and ensured compliance with company policies.
- Supported inventory management by organizing stock and maintaining accurate records.
- Trained new associates on store policies, procedures, and customer service standards.
- Coordinated visual merchandising to enhance product presentation and attract customers.
- Handled customer inquiries and resolved issues to maintain a positive shopping experience.
- Managed cash register operations, processing transactions efficiently and accurately.
- Collaborated with team members to achieve sales goals and improve store performance.
- Monitored store cleanliness and organization to ensure a welcoming environment for shoppers.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Grocery Team Lead
Publix
Clermont, Florida
01.2024 - 05.2025
- Supervised daily operations and managed team workflow on the grocery floor.
- Trained new associates on store policies and customer service standards.
- Coordinated inventory management and ensured stock levels met customer demand.
- Implemented merchandising strategies to optimize product displays and visibility.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Collaborated with other departments to ensure smooth flow of operations across the store.
Store Manager
Walmart
Kissimmee, Florida
10.2004 - 07.2022
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Assessed operational efficiency of the store's departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Respiratory Therapy
Universidad Manuela Beltran
Bogota11-2008
Medical Billing
Universidad Sagrada Corazón De Jesus
San Juan 05-2003
Skills
- Inventory management
- Visual merchandising
- Customer service
- Cash handling
- Sales coordination
- Team leadership
- Store operations
- Problem solving
- Performance evaluation
- Effective communication
- Compliance monitoring
- Employee scheduling
- Operations oversight
- Human resource policies
- Business development
- POS systems operations
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
Ross Dress for Less
05.2025 - Current
Grocery Team Lead
Publix
01.2024 - 05.2025
Store Manager
Walmart
10.2004 - 07.2022
Respiratory Therapy
Universidad Manuela Beltran
Medical Billing
Universidad Sagrada Corazón De Jesus