YUEN MABEL LAM
Finance
LAS VEGAS,NV
Summary
Motivated financial professional and problem-solver dedicated to streamlining operations to promote organizational efficiency. Multifaced leader with analytical and diligent approach to building and leading strong teams. Dependable and successful in building a loyal customer base, passionate about providing excellent customer service and exceeding expectations. Organized, proficient, and detail- oriented, possesses 10+ years of sales experience in mortgage finance.
Overview
13
13
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Producing Branch Manager
ML Mortgage Corp
2021.10 - Current
- Create strategies to develop and expand loan products to increase sales and services.
- Generate sales reports with data to assist management with business strategy.
- Generate pipeline report to supervise daily loan progress to ensure meeting deadline.
- Coaching and mentoring branch team members on variety of loan products and services.
- Compile with regulatory guidelines and requirements.
- Conduct team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Analyze applicant’s financial status, credit and property evaluation to determine loan feasibility.
- Develop and maintain excellent working relationships internally and externally.
- Recruit and hire top-level talent to add value and expertise sales
Sales Manager
Loan Simple
2021.01 - 2021.10
- Coached and counseled sales personnel, assisted with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Delivered presentations and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Achieved "Top Performance Team" in region for high volume in production.
Mortgage Loan Officer/ Sales Manager
Cardinal Financial
2018.08 - 2021.01
- Analyze applicant’s financial status, credit and property evaluation to determine loan feasibility.
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Coached and mentored branch team members on variety of loan products and services.
- Developed and administered new-hire and specific job function training.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Maintained "Top Producer" in branch location for performance and high volume in production.
Mortgage Loan Officer
People Home Equity
2016.08 - 2018.08
- Analyze applicant’s financial status, credit and property evaluation to determine loan feasibility
- Adhere to all federal and state compliance guidelines relative to retail mortgage lending
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
Home Mortgage Consultant
Wells Fargo Home Mortgage
2014.01 - 2016.01
- Network through professional, business and community organizations to promote and market loan products.
- Provided support to branch personnel in understanding and cross selling other bank products and services.
- Developed effective solutions for applicants based on qualifications and financial goals.
- Analyzed and reviewed new loan guidelines, updates, programs and changes.
- Retain > 95% customer satisfaction ratio.
Mortgage Loan Coordinator
Citibank, N.A
2011.01 - 2014.01
- Gathered, evaluated, and verified all loan documentation, ensured accuracy, resolved any discrepancies, and completed paperwork.
- Coordinated and communicated with all relevant parties to provide regular updates, answer client inquiries and follow-up requirements to close loan.
- Awarded “Star Team Player”: Provided excellence support to sales and underwriting team.
- Awarded "Top Performer” and “Top Sales Team”: Selected in region for performance and to achieve high volume in production.
Education
BACHELOR DEGREE - BUSINESS MANAGEMENT
University of Nevada Las Vegas
2010
Skills
- Attention to Detail
- CRM Database
- Excellence Customer Service and Communication
- Goals and Performance
- Loan Process and Financial Documents
- Marketing and Sales Expertise
- Microsoft Office, Google Suite, Adobe etc
- Staff Management and Training
Certification
S.A.F.E. Act registration - Nationwide Mortgage Licensing System (NMLS)
Timeline
Producing Branch Manager
ML Mortgage Corp
2021.10 - Current
Sales Manager
Loan Simple
2021.01 - 2021.10
Mortgage Loan Officer/ Sales Manager
Cardinal Financial
2018.08 - 2021.01
Mortgage Loan Officer
People Home Equity
2016.08 - 2018.08
Home Mortgage Consultant
Wells Fargo Home Mortgage
2014.01 - 2016.01
Mortgage Loan Coordinator
Citibank, N.A
2011.01 - 2014.01
BACHELOR DEGREE - BUSINESS MANAGEMENT
University of Nevada Las Vegas
S.A.F.E. Act registration - Nationwide Mortgage Licensing System (NMLS)
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