Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
YUEN MABEL LAM

YUEN MABEL LAM

Finance
LAS VEGAS,NV

Summary

Motivated financial professional and problem-solver dedicated to streamlining operations to promote organizational efficiency. Multifaced leader with analytical and diligent approach to building and leading strong teams. Dependable and successful in building a loyal customer base, passionate about providing excellent customer service and exceeding expectations. Organized, proficient, and detail- oriented, possesses 10+ years of sales experience in mortgage finance.

Overview

13
13
years of professional experience
3
3
Languages
1
1
Certificate

Work History

Producing Branch Manager

ML Mortgage Corp
10.2021 - Current
  • Create strategies to develop and expand loan products to increase sales and services.
  • Generate sales reports with data to assist management with business strategy.
  • Generate pipeline report to supervise daily loan progress to ensure meeting deadline.
  • Coaching and mentoring branch team members on variety of loan products and services.
  • Compile with regulatory guidelines and requirements.
  • Conduct team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Analyze applicant’s financial status, credit and property evaluation to determine loan feasibility.
  • Develop and maintain excellent working relationships internally and externally.
  • Recruit and hire top-level talent to add value and expertise sales

Sales Manager

Loan Simple
01.2021 - 10.2021
  • Coached and counseled sales personnel, assisted with individual selling efforts and helping sales representatives reach targets.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Delivered presentations and educating on product and service features and offerings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Achieved "Top Performance Team" in region for high volume in production.

Mortgage Loan Officer/ Sales Manager

Cardinal Financial
08.2018 - 01.2021
  • Analyze applicant’s financial status, credit and property evaluation to determine loan feasibility.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Coached and mentored branch team members on variety of loan products and services.
  • Developed and administered new-hire and specific job function training.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Maintained "Top Producer" in branch location for performance and high volume in production.

Mortgage Loan Officer

People Home Equity
08.2016 - 08.2018
  • Analyze applicant’s financial status, credit and property evaluation to determine loan feasibility
  • Adhere to all federal and state compliance guidelines relative to retail mortgage lending
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.

Home Mortgage Consultant

Wells Fargo Home Mortgage
01.2014 - 01.2016
  • Network through professional, business and community organizations to promote and market loan products.
  • Provided support to branch personnel in understanding and cross selling other bank products and services.
  • Developed effective solutions for applicants based on qualifications and financial goals.
  • Analyzed and reviewed new loan guidelines, updates, programs and changes.
  • Retain > 95% customer satisfaction ratio.

Mortgage Loan Coordinator

Citibank, N.A
01.2011 - 01.2014
  • Gathered, evaluated, and verified all loan documentation, ensured accuracy, resolved any discrepancies, and completed paperwork.
  • Coordinated and communicated with all relevant parties to provide regular updates, answer client inquiries and follow-up requirements to close loan.
  • Awarded “Star Team Player”: Provided excellence support to sales and underwriting team.
  • Awarded "Top Performer” and “Top Sales Team”: Selected in region for performance and to achieve high volume in production.

Education

BACHELOR DEGREE - BUSINESS MANAGEMENT

University of Nevada Las Vegas
2010

Skills

  • Attention to Detail
  • CRM Database
  • Excellence Customer Service and Communication
  • Goals and Performance
  • Loan Process and Financial Documents
  • Marketing and Sales Expertise
  • Microsoft Office, Google Suite, Adobe etc
  • Staff Management and Training

Certification

S.A.F.E. Act registration - Nationwide Mortgage Licensing System (NMLS)

Timeline

Producing Branch Manager

ML Mortgage Corp
10.2021 - Current

Sales Manager

Loan Simple
01.2021 - 10.2021

Mortgage Loan Officer/ Sales Manager

Cardinal Financial
08.2018 - 01.2021

Mortgage Loan Officer

People Home Equity
08.2016 - 08.2018

Home Mortgage Consultant

Wells Fargo Home Mortgage
01.2014 - 01.2016

Mortgage Loan Coordinator

Citibank, N.A
01.2011 - 01.2014

BACHELOR DEGREE - BUSINESS MANAGEMENT

University of Nevada Las Vegas

S.A.F.E. Act registration - Nationwide Mortgage Licensing System (NMLS)

YUEN MABEL LAMFinance