Yuet Both

• Assist customers with inquiries regarding policy details, financial and non-financial requests.
• Resolved customer issues efficiently, ensuring high satisfaction levels.
• Manage 40-60 incoming calls daily and direct clients to appropriate departments for resolution.
• Update customer information in source systems accurately and promptly.

• Sterilize surgical instruments using advanced sterilization techniques and equipment.
• Ensure compliance with infection control standards during processing and handling of sterile supplies.
• Maintain accurate inventory of sterile supplies, reducing discrepancies by implementing effective tracking methods.
• Assist in training new staff on proper sterilization protocols and assembly of instrument kits and case carts.

• Designed and manufactured custom patented orthotic devices

• Utilized hand tools and equipment with precision and efficiency to create devices

• Continued education in orthotics to increase efficiency and quality of devices

• Increased production of devices from 5 to 17 models per week in 3 months

• Managed operations in the absence of General Manager

• Lead preparation through verbal and visual communication

• Facilitate organization of in-store/delivery orders

• Trained and improved skills of 10+ new employees in 1 year