Yufeng Ye
San Francisco,CA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
San Francisco, CA
02.2014 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers and prepared deposits.
- Managed inventory tracking and physical inventory counts.
- Completed thorough opening, closing and shift change functions each day.
- Trained and mentored associates of daily tasks and procedures.
- Prepared weekly schedules, ensuring proper floor coverage within fiscal guidelines.
- Help with pharmacy filling prescriptions, putting up warehouse and selling prescriptions.
Front Desk Receptionist
SF EYE CARE OPTOMETRY
San Francisco, CA
07.2012 - 04.2015
- Handled payment processing and provided customers with receipts and proper bills and change.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained daily calendars, set appointments with clients.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Updated and recorded customer or client information to maintain accounts.
Education
High School Diploma -
THE NO.109 HIGH SCHOOL
GUANGZHOU, CHINASkills
Sales Strategies
Team Building and Leadership
Store Opening and Closing Procedures
Payroll Management
Cash Management
Store Merchandising
Customer Service
Shift Scheduling
Recruiting and Hiring
Policies and Procedures
Documentation and Reporting
Inventory Management
Staff Supervision
Multitasking and Organization
Staff Scheduling
Problem Anticipation and Resolution
Goal Setting
Department Oversight
Team Leadership
Records Organization and Management
Sales Tracking
Financial Statement Review
Hiring and Onboarding
Budget Control
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Education and Training
other
Certification
Pharmacy technician
Timeline
Emerging Store Manager
Walgreens
02.2014 - Current
Front Desk Receptionist
SF EYE CARE OPTOMETRY
07.2012 - 04.2015
High School Diploma -
THE NO.109 HIGH SCHOOL