Yuhan(Peggy) Pan
Media,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. In-depth understanding of customer service, data entry and file management. Adaptable Video Editor offering 5 years of video editing success. Talent in assembling raw footage, reordering sequences and adjusting content to align with artistic vision.
Overview
9
9
years of professional experience
Work History
Human Resources Assistant
Novo Nordisk
11.2018 - 03.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Reimbursement Specialist Assistant
Novo Nordisk
11.2016 - 10.2018
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Monitored and documented accounts receivable trends and account-specific profitability.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Trained department employees in proper billing and accounting procedures.
- Documented information gathered in field and uploaded data to company database for efficient processing using Excel.
Data Analyst
Generali China
10.2016 - 10.2017
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Participated in requirements meetings to understand business needs.
- Documented effective and replicable methods for extracting data and organizing data sources.
Video Editor
China Central Television International Channel
08.2015 - 09.2016
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
- Organized and worked with raw footage from multiple cameras and sources.
- Contributed new ideas and looked for ways to improve content editing and processes.
- Delivered edits on time for reviews and final delivery.
- Understood director's artistic vision and maintained alignment with vision throughout editing process.
- Partnered with colorists and sound artists to develop look and feel of each asset.
Sales Representative
I.T HongKong
01.2015 - 07.2015
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Baker and Barista
French Bakery
10.2013 - 11.2014
- Produced consistently high-quality coffee goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Cleaned and maintained kitchen equipment and oven.
Education
Bachelor of Arts - Radio And Television Broadcasting
Kede College of Capital Normal University
Beijing, China06.2017
Skills
- Office Administration
- Compliance Reporting
- Excel Spreadsheets
- Workers' Compensation Knowledge
- Advanced MS Office Suite Knowledge
- Data Entry Documentation
- Mail Management
- Payroll and Benefits Administration
- Apple Final Cut Pro
- Video Production and Editing
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Assistant
Novo Nordisk
11.2018 - 03.2023
Reimbursement Specialist Assistant
Novo Nordisk
11.2016 - 10.2018
Data Analyst
Generali China
10.2016 - 10.2017
Video Editor
China Central Television International Channel
08.2015 - 09.2016
Sales Representative
I.T HongKong
01.2015 - 07.2015
Baker and Barista
French Bakery
10.2013 - 11.2014
Bachelor of Arts - Radio And Television Broadcasting
Kede College of Capital Normal University
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