Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Yukari Ohara

Denver,USA

Summary

Highly motivated and experienced customer service professional with 14 years of experience in B to B industry and food and drink industry. Having an excellent cross-cultural communication skills due to experience in import/export operations and in a foreign company. Proficient in English(TOEIC 850),Multi-tasking, and Problem management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Host

Gyu-Kaku Japanese BBQ Restaurant
12.2023 - Current
  • Greets and seats customers in a warm, sincere, and helpful manner
  • Manages guest reservations and order records by using OpenTable, ensuring an 90% improved guest satisfaction
  • Answers phones to schedule, confirm and cancel reservations, provide information about operation hours
  • Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
  • Helps bus and set tables and performs side-work and cleaning duties as needed.

Customer Service of Coating Resin Sales Division

DIC Corporation
02.2020 - Current
  • Arranged international shipments for China, South Korea, Taiwan, Indonesia, Thailand, Brazil and Mexico
  • Assembled administrative processes of new importing project
  • Prepared all shipping documents required for exporting and importing goods
  • Managed stock control and maintained accurate records of inventory
  • Resolved customer issues regarding shipment delays and discrepancies
  • Coordinated with customers, shipping companies and other internal departments to ensure timely delivery of products
  • Answered customer queries in an effective and efficient manner over the phone
  • Provided training to new employees and updated employees on new company policy.

Customer Service Representative of spares parts of semiconductor manufacturing machine

Lam Research Corporation
02.2018 - 01.2020
  • Processed orders resulting in 95% on-time delivery rate by using SAP system
  • Participated in new system project with U.S Head Office that resulted in a 15% reduction in order processing time
  • Managed inventory levels and coordinated with Logistics team to ensure timely and accurate order fulfillment
  • Assisted customers with prompt and polite support in-person and via telephone
  • Generated weekly and monthly consignment reports providing valuable insights for Logistics team decisions.

Customer Service of plastics and chemical products division

Asahi Kasei Advance Corporation
04.2013 - 01.2018
  • Processed orders resulting in 90% on-time delivery rate by ordering system
  • Initiated transferring of business from parent company and other departments (Received company award in 2017)
  • Arranged international shipments for United State of America, Taiwan and Thailand
  • Managed stock control and maintained accurate records of inventory
  • Prepared all shipping documents required for exporting and importing goods
  • Resolved customer issues regarding shipment delays and discrepancies
  • Answered customer queries in an effective and efficient manner over the phone
  • Provided training to new employees and updated employees on new company policy.

Restaurant Server

Afternoon Tea Tearoom
01.2011 - 01.2013
  • Answered customer queries in an effective and efficient manner
  • Provided customers with food and drinks in fast-paced environment
  • Entered orders into POS system to ensure accuracy
  • Maintained full product knowledge of menu and specials
  • Coordinated with kitchen staffs to ensure timely and accurate order
  • Maintained accuracy of cash register transactions by accurately counting money and entering data correctly into the POS system
  • Ensured cleanliness of the restaurant floor and work areas
  • Provided training to new servers and updated staffs on new restaurant policy
  • Cleaned and sanitized dishes and utensils consistently.

Sales Associate

Andersen Corporation(Bakery Shop)
09.2009 - 12.2010
  • Answered customer queries in an effective and efficient manner
  • Performed general store upkeep during store hours and after closing, including cleaning, organizing shelves, and restocking items
  • Maintained full product knowledge of menu and specials
  • Coordinated with kitchen staffs to ensure timely and accurate order
  • Maintained accuracy of cash register transactions by accurately counting money and entering data correctly into the POS system
  • Provided training to new sales associates and updated staffs on new bakery shop policy
  • Ensured cleanliness of the shopping areas and work areas.

Education

Bachelor of Arts in British and American Literature -

Aoyama Gakuin University

Skills

  • Customer Service
  • Computer skills(Microsoft Excel, Word, PowerPoint)
  • Bilingual
  • Time management
  • Multi-tasking
  • Active Listening skills
  • Problem management
  • Teamwork

Certification

  • TOEIC Listening & Reading Test, 10/01/21, 10/01/22, 850
  • Driver's license of Colorado, 05/01/23, Present
  • Driver's license of Japan, 11/01/11, Present
  • Food Handler Certification, 12/01/23, 12/01/26

Additional Information

  • June-August 2023 Community College of Denver, CO ESL Summer Program U.S.A (Level7)
  • August-September 2011 BROWNS English Language School Gold Coast, Australia
  • Participated in the 2023 Cherry Creek Arts Festival volunteer Denver CO, U.S.A
  • Participated in the 2011 East Japan great earthquake volunteer

Languages

Japanese
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

Host

Gyu-Kaku Japanese BBQ Restaurant
12.2023 - Current

Customer Service of Coating Resin Sales Division

DIC Corporation
02.2020 - Current

Customer Service Representative of spares parts of semiconductor manufacturing machine

Lam Research Corporation
02.2018 - 01.2020

Customer Service of plastics and chemical products division

Asahi Kasei Advance Corporation
04.2013 - 01.2018

Restaurant Server

Afternoon Tea Tearoom
01.2011 - 01.2013

Sales Associate

Andersen Corporation(Bakery Shop)
09.2009 - 12.2010

Bachelor of Arts in British and American Literature -

Aoyama Gakuin University

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Yukari Ohara