Yuko Naito
Las Vegas,NV
Summary
Experienced professional with a strong background in workforce planning and analytics. Skilled at utilizing data to forecast labor needs, optimize staffing levels, and enhance operational efficiency. Thrives in collaborative environments, driving team performance and achieving measurable results. Proficient in data analysis, strategic planning, and process improvement.
Overview
14
14
years of professional experience
Work History
Workforce Planning Lead Analyst
Boyd Gaming Corporate
03.2023 - Current
- Oversee daily workloads of Senior Analysts and Analysts, providing comprehensive training and coaching.
- Lead the rollout of the UKG Virtual Roster scheduling system across 29 properties, with 6 properties successfully completed. Collaborate with Human Resources and Payroll to ensure scheduling practices and configurations comply with HR/Company policies and labor laws.
- Serve as the primary contact for property managers and team members regarding any technical issues and inquiries.
- Analyze data to create optimized shift bids based on key performance indicators (KPIs), achieving a 4-6% reduction in full-time equivalent (FTE) employees at each property.
- Develop weekly schedules based on forecasts and events, monitoring labor efficiency and productivity while recommending staffing adjustments as necessary.
Workforce Management Manager
Resorts World Las Vegas
07.2022 - 03.2023
- Deployed and configured Virtual Roster implementation for all 4,500 Hourly
Employees, 90 departments – includes Table Games, Housekeeping, Front Desk, Security, All Food and Beverage outlets, and Banquets. - Managed and trained 20 workforce management department team members; Prepare and provide periodical reviews.
- Developed SOP and training guides for daily operations and weekly schedule development.
- Provided operational support to all departments through scheduling optimization and labor analysis.
- Worked closely with FP&A and department leaders to identify target productivity, shift bids, and leave quota.
Workforce Management Supervisor
Palms Casino And Resort
12.2021 - 07.2022
- Successfully led the re-opening of the resort and the Workforce Management department, overseeing all phases from hiring and training to data correction and system configuration. Ensured the seamless integration of new team members and systems, resulting in a smooth and efficient launch .
Workforce Management Supervisor
Resorts World Las Vegas
04.2021 - 12.2021
- Played a key role in the resort's grand opening, deploying and configuring the Virtual Roster implementation for 4,500 hourly employees across 90 departments within two months. This included departments such as Table Games, Housekeeping, Front Desk, Security, all Food and Beverage outlets, Retail, and Banquets.
Workforce Management Specialist
Aria Casino Report
07.2016 - 04.2021
Casino Accounting Clerk
MGM Resorts International - CORP
04.2014 - 07.2016
Assistant Restaurant Manager
Aria Casino Resort
12.2011 - 04.2014
App Developer Support - Japanese
Apple
10.2010 - 11.2011
Education
Bachelor of Science - Hotel Administration
Skills
- UKG Virtual Roster/Workday/UKG Dimensions/Kronos– Reporting, Audit Employee Profiles, Time Editing, Attendance and Time Off Management
- Computer Skills - Microsoft Word, Excel, PowerPoint, Outlook
- Scheduling –Labor Productivity, Forecast, Labor Law, Union Contracts, Table Games, Housekeeping, F&B, Retail
- Leadership – Managed up to 40 employees, interviews and hiring, training, coaching, personal development
- Language - Japanese (Native)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Javanese
Native or Bilingual
Timeline
Workforce Planning Lead Analyst - Boyd Gaming Corporate
03.2023 - Current
Workforce Management Manager - Resorts World Las Vegas
07.2022 - 03.2023
Workforce Management Supervisor - Palms Casino And Resort
12.2021 - 07.2022
Workforce Management Supervisor - Resorts World Las Vegas
04.2021 - 12.2021
Workforce Management Specialist - Aria Casino Report
07.2016 - 04.2021
Casino Accounting Clerk - MGM Resorts International - CORP
04.2014 - 07.2016
Assistant Restaurant Manager - Aria Casino Resort
12.2011 - 04.2014
App Developer Support - Japanese - Apple
10.2010 - 11.2011
University of Nevada, Las Vegas - Bachelor of Science, Hotel Administration
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