Yuleidis Vega
Miami Lakes,FL
Summary
Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Reliable and dedicated office clerk interested in working in a fast-paced environment that provides the opportunity for advancement and professional development. A team-player with excellent organizational, multi-tasking, and clerical skills; ready to assist the clients achieve its goals.
Overview
17
17
years of professional experience
Work History
Target Case Management
ARC Mental Health
03.2024 - Current
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
- Advocated for clients'' best interests during meetings with healthcare providers, ensuring they received necessary care and interventions.
- Monitored the effectiveness of case management plans and adjusted strategies as needed to maximize results.
Target Case Management
Suniss Up
03.2023 - Current
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Target Case Management (TCM)
AHCS
09.2022 - 02.2023
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Collaborated with external agencies to meet educational and transitional needs of students.
Customer Services Rep.
Fedex Freight
09.2018 - 02.2022
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Trained new personnel regarding company operations, policies and services.
Customer Services Rep.
Estes Express Line
08.2015 - 09.2018
- Answered Customer’s questions via phone, tracking orders, make corrections using AS400 program, billing, schedule pick up, faxing documents, and emails
- Assist drivers with collect bills or addresses, make quotes.
Data Entry
Seaboard Marine
09.2013 - 08.2015
- Enter B/L’s into computer, using AS400 program
- Prepare documents for customs
- Perform correction, and adjust
- Prepare and send manifest to different countries
- Data Entry
- Completed time-sensitive data entry requests.
Teller
Wachovia Bank, Country Club
04.2007 - 09.2013
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Handled various accounting transactions
Education
Case Management TCM - Curse Completion CBHCM FCB 50-hours
Amelia's Community Behavioral Management
Miami, FL04.2022
Office Professional with Medical Billing and Coding. -
Sullivan And Cogliano Training Centers
Hialeah, FL2010
Associate - Ultrasound Technician
Professional Training Center
Miami, FL2009
Bachelor's - Licentiate of Economics
University of Oriente
Republic Of Cuba05.2000
Skills
- Microsoft Word Customer Services
- Microsoft Excel Multilingual (Spanish, English & Italian)
- Microsoft PowerPoint Data Entry
- Microsoft Outlook Phone Etiquette
- Microsoft Access Cash handling accuracy
- Customer Needs Assessments
- Customer Satisfaction
Timeline
Target Case Management
ARC Mental Health
03.2024 - Current
Target Case Management
Suniss Up
03.2023 - Current
Target Case Management (TCM)
AHCS
09.2022 - 02.2023
Customer Services Rep.
Fedex Freight
09.2018 - 02.2022
Customer Services Rep.
Estes Express Line
08.2015 - 09.2018
Data Entry
Seaboard Marine
09.2013 - 08.2015
Teller
Wachovia Bank, Country Club
04.2007 - 09.2013
Case Management TCM - Curse Completion CBHCM FCB 50-hours
Amelia's Community Behavioral Management
Office Professional with Medical Billing and Coding. -
Sullivan And Cogliano Training Centers
Associate - Ultrasound Technician
Professional Training Center
Bachelor's - Licentiate of Economics
University of Oriente
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