Yuleidis Vega
Miami Lakes
Summary
Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Reliable and dedicated office clerk interested in working in a fast-paced environment that provides the opportunity for advancement and professional development. A team-player with excellent organizational, multi- tasking, and clerical skills; ready to assist the clients achieve its goals.
Overview
9
9
years of professional experience
Work History
Target Case Manager (TCM),
Suniss Up
03.2023 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Target Case Manager (TCM),
Advance Health And Community Services
09.2022 - 03.2023
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for social and community service programs to increase awareness and funding.
Customer Services Rep.
Fedex Freight
09.2018 - 02.2022
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Answered more than 50 customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Trained new personnel regarding company operations, policies and services.
Customer Services Rep.,
Estes Express Line
08.2015 - 09.2018
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Answered Customer's questions via phone, tracking orders, make corrections using AS400 program, billing, schedule pick up, faxing documents, and emails.
- Assist drivers with collect bills or addresses, make quotes.
Education
Curse Completion CBHCM FCB 50-hours, - Target Case Management TCM
Amelia's Community Behavioral Management
Miami, FL04.2022
Medical Office - Office Professional With Medical Billing And Codin
Sullivan And Cogliano Training Centers
Hialeah, FL2019
Associate - Ultrasound Technician
Professional Training Center (PTC)
Miami, FL2009
Bachelor's - Licentiate of Economics
University of Oriente
Republic Of Cuba05.2000
Skills
- Patient Assessments
- Family Education Programs
- Case Documentation
- Customer Satisfaction
- Microsoft Word Customer Services
- Microsoft Excel Multilingual (Spanish, English & Italian)
- Microsoft PowerPoint Data Entry
- Microsoft Outlook Phone Etiquette
Timeline
Target Case Manager (TCM),
Suniss Up
03.2023 - Current
Target Case Manager (TCM),
Advance Health And Community Services
09.2022 - 03.2023
Customer Services Rep.
Fedex Freight
09.2018 - 02.2022
Customer Services Rep.,
Estes Express Line
08.2015 - 09.2018
Curse Completion CBHCM FCB 50-hours, - Target Case Management TCM
Amelia's Community Behavioral Management
Medical Office - Office Professional With Medical Billing And Codin
Sullivan And Cogliano Training Centers
Associate - Ultrasound Technician
Professional Training Center (PTC)
Bachelor's - Licentiate of Economics
University of Oriente
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