Yulenis Pena
Holland,MI
Summary
Dynamic and detail-oriented professional with extensive experience at Hotelbeds, excelling in deep cleaning and guest communication. Proven ability to enhance room readiness and maintain high standards of chemical safety. Recognized for efficiently managing linen inventory and consistently addressing guest needs, ensuring a welcoming environment.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Hotelbeds
Holland, MI
07.2023 - Current
- Followed safety procedures when using chemical cleaners and power equipment.
- Inspected furniture for damage or stains in between guest stays.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Waxed and polished wood furnishings to restore faded appearance.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Swept and damp-mopped private stairways and hallways.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Provided guests with information on hotel services and room features.
- Removed trash from rooms and replaced liners to wastebaskets.
- Communicated with maintenance team on damages to repair.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed routine maintenance and repair.
Production Line Assembly Worker
cuba
Cuba City, Cuba
11.2022 - 05.2023
- Maintained cleanliness of work area by sweeping, dusting, and organizing materials.
- Prepared products for quality tests and packaging by closely following directions.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Sorted small parts for assembly processes quickly and accurately with minimal errors.
- Responded rapidly to machine shut-downs and diagnosed mechanical and electrical failures.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Fabricated parts to construct items and goods.
- Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
- Recorded daily production data into company database system accurately and efficiently.
- Trained new employees in machining methods and identified proper safety protocol.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Inspected finished products for defects before packaging them for shipment.
Food Preparation Worker
Campany
Cuba City, NO
02.2020 - 07.2022
- Took and recorded temperatures of food, refrigerators and freezers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Performed additional tasks assigned by chef or supervisor.
Education
High School Diploma -
Iran Duranona
Cuba01-2018
Skills
- Chemical safety
- Deep cleaning
- Room inspection
- Linen management
- Inventory restocking
- Guest communication
Timeline
Housekeeping Room Attendant
Hotelbeds
07.2023 - Current
Production Line Assembly Worker
cuba
11.2022 - 05.2023
Food Preparation Worker
Campany
02.2020 - 07.2022
High School Diploma -
Iran Duranona
Similar Profiles
Claudia Belem Rodríguez MéndezClaudia Belem Rodríguez Méndez
Customer service executive at HotelbedsCustomer service executive at Hotelbeds
Takeshi KatoTakeshi Kato
Client Operations Executive at HotelbedsClient Operations Executive at Hotelbeds
Bede AquilinaBede Aquilina
Regional Manager, Wholesale Acquisition - APAC at HotelbedsRegional Manager, Wholesale Acquisition - APAC at Hotelbeds