Yuletsy Galvan

• Assisted customers in selecting millwork products based on project requirements and preferences.
• Developed product knowledge to provide accurate information on materials, finishes, and installation processes.
• Collaborated with team members to maintain organized displays and ensure stock availability of millwork items.
• Processed customer orders efficiently, ensuring timely delivery and order accuracy.

Optimized self-checkout processes to enhance operational efficiency.

Executed credit generation processes to enhance financial operations.

Sourced and procured products to fulfill customer orders.

• Assisted customers with product selection and inquiries, enhancing overall shopping experience.

• Assisted customers in selecting tools and equipment, enhancing overall shopping experience.
• Maintained merchandise displays, ensuring compliance with company standards and visual guidelines.
• Processed transactions accurately using point-of-sale systems, minimizing errors during checkout.
• Collaborated with team members to achieve daily sales targets and improve store performance.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

• Assisted customers with product inquiries and order status, enhancing overall satisfaction.
• Supported sales team by providing accurate information on promotions and inventory availability.
• Processed transactions efficiently using POS systems, ensuring a smooth checkout experience.
• Resolved customer complaints promptly, focusing on effective solutions and service recovery strategies.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.