Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yulexy Ortiz

5929 E King St,OK

Summary

Dynamic Customer Service Representative with a proven track record at Campbell Wholesales, excelling in problem resolution and upselling strategies. Leveraged strong product knowledge and active listening skills to enhance customer satisfaction, contributing to significant sales growth while training new staff to uphold high service standards.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Campbell Wholesales
Tulsa, OK
06.2025 - Current
  • Assisted customers with product inquiries and issues, ensuring a positive shopping experience,
  • Processed customer orders efficiently through point-of-sale systems, maintaining accuracy in transactions.
  • Collaborated with team members to streamline communication and improve service response times.
  • Trained new staff on customer service protocols and operational procedures, fostering a supportive team environment.
  • Maintained cleanliness and organization of the sales floor, promoting an inviting atmosphere for customers.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Buffalo Epic Charter School
Tulsa, OK

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Customer satisfaction measurement
  • Product knowledge
  • Order processing
  • Team development
  • Staff training
  • Quality control
  • Product sales
  • Product and service solutions
  • Order fulfillment
  • Store maintenance

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Campbell Wholesales
06.2025 - Current

High School Diploma -

Buffalo Epic Charter School