Yuli Acosta
Lincoln
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at IHOP. Known for fostering guest engagement and efficiently managing orders, I consistently resolved customer concerns to enhance satisfaction. Adept in cash handling and maintaining a welcoming atmosphere, I thrive in fast-paced environments while ensuring a memorable dining experience.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Education
High School Diploma -
Lincoln Southwest Highschool
7001 S 14th St 08.2024 - 05.2028
Work History
Server
IHOP
4501 N 27th
2024 - 03.2026
- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service standards.
- Handled cash transactions accurately while managing point-of-sale system effectively.
- Addressed customer inquiries and concerns promptly to maintain satisfaction levels.
- Supported team by restocking supplies and preparing dining area for peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Skills
Talkative
Kind
Fast
Smile a lot
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Food running
Order management
Guest seating
Timeline
High School Diploma -
Lincoln Southwest Highschool
08.2024 - 05.2028
Server
IHOP
2024 - 03.2026